Hotel Receptionist

The Lensbury Resort; Teddington; On-site; GBP 10,000 - 40,000; Part time

Job summary

The Lensbury Resort is seeking a Hotel Receptionist to ensure a memorable guest experience. Responsibilities include welcoming guests, handling inquiries, and managing reservations. Ideal candidates will have previous reception experience and excellent customer service skills. This part-time role offers benefits such as free meals and parking.

Benefits

Free meals whilst on duty

Free parking

Refer a Friend incentive

Eligibility for Recognition & Reward scheme

Qualifications

• Previous hotel reception experience.
• Effective communication with guests and staff.
• Knowledge of Word and reservations software (preferably Opera).

Responsibilities

• Provide a warm and efficient welcome to guests.
• Handle enquiries and make reservations.
• Process financial procedures accurately.

Skills

Customer service skills

Communication

Typing skills

Tools

Reservations software

Job description

Apply for this job

Hotel Receptionist

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of London + Regional Hotels, The Lensbury is located on the banks of the River Thames at Teddington. It features an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa, and 25 acres of gardens and grounds.

The Role

As a Hotel Receptionist, you will be responsible for ensuring a memorable guest experience by delivering an exceptional first impression and departure experience. You will handle guest queries during their stay and maximize revenue through cross-selling Food & Beverage and Spa offerings.

Key Responsibilities

• Provide all members and guests of The Lensbury with a warm and efficient welcome.
• Deal efficiently with enquiries from members and guests in person and on the telephone.
• Make reservations using the computerised advance reservations system.
• Process all financial procedures accurately and securely.
• Adhere to all department standards of performance.

What are we looking for?

• Previous hotel reception experience.
• Effective and competent communication with guests, members, and staff.
• Excellent customer service skills and telephone manner.
• Accurate typing skills and knowledge of Word.
• Knowledge of reservations software (preferably Opera) is an advantage.

Benefits

• Free meals whilst on duty.
• Free parking.
• Refer a Friend incentive.
• Eligibility to participate in Elite Performers, our Recognition & Reward scheme.

Additional Information

• Job Ref: TLH1238
• Branch: The Lensbury
• Location: Teddington
• Salary/Benefits: £12.21 per hour
• Contract type: Casual
• Hours: Part-Time
• Date posted: 23/05/2025
• Closing date: 06/07/2025