Part Time Receptionist

NHS; Milton Keynes; On-site; GBP 20,000 - 25,000; Part time

Job summary

Walnut Tree Health Centre is seeking a part-time receptionist to join their busy team. The role involves greeting patients, booking appointments, and handling queries. Ideal candidates will possess strong communication skills and a caring demeanor, ensuring patient confidentiality.

Qualifications

• Good communication skills, both written and verbal.
• Caring and empathetic manner.
• Knowledge of System One.

Responsibilities

• Greeting patients and routing them through the appointment system.
• Booking appointments at the desk and on the telephone.
• Dealing with telephone queries and requests for information.

Skills

Communication

Empathy

Calmness under pressure

Tools

System One

Job description

Walnut Tree Health Centre in Milton Keynes is recruiting for one part-time receptionist to work the following shifts:

Tuesday to Friday, 12:30 pm to 6:30 pm (24 hours a week)

Please only apply if you are available for the above working hours.

Responsibilities will include:

• Greeting patients and routing them through the appointment system
• Booking appointments at the desk and on the telephone
• Dealing with telephone queries, requests for information, results, and visits using the computer system and practice protocols appropriately
• Liaising with doctors and nurses regarding patient queries and passing on messages as required
• Following up requests for appointments, information from hospitals, and booking transport or interpreters

Main duties of the job

• Greeting patients and routing them through the appointment system
• Booking appointments at the desk and on the telephone
• Dealing with telephone queries, requests for information, results, and visits using the computer system and practice protocols appropriately
• Liaising with doctors and nurses regarding patient queries and passing on messages as required
• Following up requests for appointments, information from hospitals, and booking transport or interpreters

About us

Walnut Tree Health Centre is a friendly, busy GP surgery based in Walnut Tree, Milton Keynes, serving approximately 14,000 patients with a diverse demographic. We are a training practice with a strong relationship with our PCN and are committed to developing our services. We value work-life balance.

Our team includes 3 GP Partners, 3 salaried GPs, a prescribing nurse practitioner and paramedic, practice nursing staff for chronic disease management, health screening, and treatment room services, as well as a management and admin team. We also have trainees including F2, ST1/2/3, and student nurses.

Job responsibilities

• Greeting patients and routing them through the appointment system
• Booking appointments at the desk and on the telephone
• Dealing with telephone queries, requests for information, results, and visits using the computer system and practice protocols appropriately
• Liaising with doctors and nurses regarding patient queries and passing on messages as required
• Following up requests for appointments, information from hospitals, and booking transport or interpreters

Person Specification

Experience

• Good communication skills, both written and verbal, face-to-face and on the phone
• Caring and empathetic manner
• Ability to remain calm and courteous under pressure
• Respect for patient confidentiality at all times
• Knowledge of System One
• Experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to screen for any previous criminal convictions.