Patient Services Lead: Practice Operations & Experience

Sussex Primary Care Limited; Kemp Town Estate; Vor Ort; GBP 20.000 - 25.000; Vollzeit

Zusammenfassung

Sussex Primary Care Limited is seeking a proactive Patient Services Manager for 30 hours per week to strengthen our patient-facing services. You will provide leadership and support to the administrative and reception teams, drive service improvements, and help create a positive patient experience.

Working with the Practice Manager, you will manage staffing rotas, oversee workflows, support staff development and ensure high standards of communication via phone, email, and online channels while

Qualifikationen

Aufgaben

• Lead and support the administrative and patient services team.
• Manage staffing rotas, annual leave, and day-to-day operational cover.
• Oversee administrative processes including coding, prescriptions, correspondence, and task management.
• Support staff development through induction, supervision, appraisal, and training.
• Ensure high standards of patient communication across telephone, email, website, and social media channels.
• Contribute to service development and continuous improvement initiatives.
• Support the Practice Manager with complaints investigations and operational projects.
• Foster a positive, collaborative, and patient-centred culture within the team.

Jobbeschreibung

Sussex Primary Care Limited is seeking a proactive Patient Services Manager for 30 hours per week to strengthen our patient-facing services. You will provide leadership and support to the administrative and reception teams, drive service improvements, and help create a positive patient experience.

Working with the Practice Manager, you will manage staffing rotas, oversee workflows, support staff development and ensure high standards of communication via phone, email, and online channels while