Patient Services & Front Desk Specialist

NHS Jobs; Daventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in Daventry seeks a diligent Receptionist to support a General Practice reception and administrative team. The role involves greeting patients, scheduling and updating appointments, handling inquiries, and processing payments, while maintaining accurate records and providing courteous service.

Responsibilities include managing telephone and computerised appointment systems, routing patients, handling post, and supplying essential materials.

Responsibilities

• Opening of premises, restoring telephone and computerised appointment systems
• Receiving and routing patients on arrival in an efficient and courteous manner
• Making new and follow up appointments, both face to face and via the telephone
• Handling general enquiries and promoting the services offered by the Surgery
• Informing patients of cancelled appointments
• Receiving payments from patients and providing receipts when required
• Completion of T/R forms together with computer entries
• Using computer as required
• Leaving reception area/call centre tidy and ready for incoming colleagues together with information regarding unresolved or urgent information
• Making tea/coffee for visitors/Doctors as and when necessary
• Tidying waiting areas when necessary
• Dealing with all incoming and outgoing post
• Ensuring sufficient stationery supplies are available in reception and call centre
• Collection point for prescriptions/sick notes etc.
• Testing fire alarms on a regular basis
• Input change of address forms onto computer
• Making up of antenatal packs as required
• Photocopying and shredding as and when required
• Issuing self certification forms etc for patients to complete
• Registration of all new patients, preparation of their files and inputting information onto the computer in respect of immunisations, cytology results and rubella status for new female patients
• Scanning of correspondence, forwarding as necessary via e-mail and placing in patients electronic records
• Repeat prescriptions and associated administration
• Update patients notes and add read codes as directed by the Doctors
• Ensuring summaries are added accurately to patients notes
• Keeping of accurate appointment statistics
• Clinical administration support
• Any other duties that may be required and agreed by the Doctors and Practice Manager

Job description

NHS Jobs in Daventry seeks a diligent Receptionist to support a General Practice reception and administrative team. The role involves greeting patients, scheduling and updating appointments, handling inquiries, and processing payments, while maintaining accurate records and providing courteous service.

Responsibilities include managing telephone and computerised appointment systems, routing patients, handling post, and supplying essential materials.