Patient Services & Front Desk Coordinator

NHS Jobs; Blandford Forum; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Blandford Group Practice is looking for a friendly receptionist to join our NHS team in Blandford Forum. You will greet patients, manage appointments, and provide general admin support to ensure smooth running of the practice.

Role involves handling telephone enquiries, triage support, and maintaining patient records with confidentiality. You will work as part of a welcoming team dedicated to patient-centred care within the NHS framework.

Qualifications

• Experience in customer-facing reception or admin roles.
• Ability to handle confidential information with discretion.
• Good communication skills, both in person and on the phone.

Responsabilités

• Welcome and check in patients for appointments; cover front desk, online triage, phones and admin tasks.
• Process appointment requests for on the day and future slots; manage bookings.
• Maintain knowledge of practice procedures; support with filing notes and handling payments.
• Use Outlook and SystmOne for diary management and patient communications.
• Support confidentiality and data protection in line with policies.
• Assist with health and safety procedures and ward/clinic room security.
• Promote a positive image and quality service to patients and colleagues.

Connaissances

Customer service

Telephone manner

Organisation

Outils

Outlook

SystmOne

Description du poste

Blandford Group Practice is looking for a friendly receptionist to join our NHS team in Blandford Forum. You will greet patients, manage appointments, and provide general admin support to ensure smooth running of the practice.

Role involves handling telephone enquiries, triage support, and maintaining patient records with confidentiality. You will work as part of a welcoming team dedicated to patient-centred care within the NHS framework.