Patient Services Front Desk Coordinator

Bank Partners; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bank Partners is seeking a diligent hospital receptionist to join our outpatient administration team in England. You will welcome patients, verify demographics on the Patient Administration System (PAS), arrange appointments, and ensure accurate data capture for daily activity analysis.

Responsibilities include preparing medical records, handling enquiries with empathy, and maintaining confidentiality while supporting consultants, nursing staff and other admin teams.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience in hospital reception environment.
• Proficient in Microsoft Office and PAS.
• Excellent verbal and written communication.
• Ability to maintain confidentiality and handle sensitive information.
• Able to work independently and in a team.
• Organised with good time management.
• Flexible and willing to cover other reception areas.

Responsibilities

• Greet patients and check demographics in PAS.
• Prepare and file medical records for clinics.
• Book follow-up appointments and update systems.
• Answer telephone enquiries and provide information.
• Coordinate with consultants and nursing staff.
• Maintain data accuracy and quality.

Skills

English & Maths GCSE

Healthcare reception

Microsoft Office

Excellent communication

Confidentiality & data protection

Teamwork & workload management

Face-to-face & telephone communication

Education

GCSE English and Maths

Tools

Microsoft Office

PAS (Patient Administration System)

Job description

Bank Partners is seeking a diligent hospital receptionist to join our outpatient administration team in England. You will welcome patients, verify demographics on the Patient Administration System (PAS), arrange appointments, and ensure accurate data capture for daily activity analysis.

Responsibilities include preparing medical records, handling enquiries with empathy, and maintaining confidentiality while supporting consultants, nursing staff and other admin teams.