Patient Services Coordinator – Medical Practice

Cardiff and Vale University Health Board; Peterlee; On-site; GBP 21,000 - 28,000; Full time

Job summary

IntraHealth is recruiting a Medical Receptionist/Administrative candidate for the William Brown Centre in Peterlee. You will provide a high standard of patient service, greet and direct patients, and support both clinical and non-clinical staff.

The role requires familiarity with practice procedures, data protection duties, and the use of computerised systems such as Word and Excel. Flexibility for evenings or weekends may be necessary in this NHS setting.

Qualifications

• Provide a high standard of patient service and assistance to clinicians and staff.
• Have thorough knowledge of practice procedures and work in line with written protocols.
• Carry out clerical, reception and administration duties within the medical practice.
• Deliver a positive, friendly image to patients and visitors, in person or on the phone.
• Be familiar with data protection Act requirements and patient confidentiality.

Responsibilities

• Receive, assist and direct patients to appropriate services or healthcare.
• Answer telephones, book appointments and manage patient records.
• Prepare and organise rooms, stock, and stationery for clinicians.
• Handle mail, specimen documentation and routine administrative tasks.
• Support external agencies and maintain smooth NHS practice operations.

Skills

Customer service

Communication

Teamwork

Data protection

Attention to detail

Self-starter

Flexibility

Interpersonal skills

Tools

Microsoft Word

Excel

Choose and Book

ICE

Job description

IntraHealth is recruiting a Medical Receptionist/Administrative candidate for the William Brown Centre in Peterlee. You will provide a high standard of patient service, greet and direct patients, and support both clinical and non-clinical staff.

The role requires familiarity with practice procedures, data protection duties, and the use of computerised systems such as Word and Excel. Flexibility for evenings or weekends may be necessary in this NHS setting.