Patient Services Coordinator — GP Practice

The Methodist Church in Britain; Grimsby; On-site; GBP 19,000 - 23,000; Full time

Job summary

Stoneycroft Medical Centre in Grimsby is seeking a full-time Medical Receptionist to join the practice team. You will greet patients, handle calls, book and amend appointments on the clinical system, and process prescription requests with accuracy.

Ideal candidates will have GP practice reception or administration experience, EMIS knowledge, and a valid enhanced DBS check. Right to work in the UK is required.

Qualifications

• GCSEs including English and Maths (grade C or above).
• Experience as GP practice receptionist or administrator.
• Good IT and admin skills.
• Understanding of patient confidentiality and data protection.
• Enhanced DBS check required.
• Right to work in the UK.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Answer calls, direct enquiries and provide information.
• Book, amend and cancel appointments on the clinical system.
• Register patients and keep demographic details accurate.
• Process prescription requests under practice procedures.
• Maintain accurate patient records on the clinical system.
• Scan, file and process correspondence and documents.
• Liaise with GPs, nurses and other healthcare staff.
• Maintain confidentiality and comply with GDPR and NHS information governance.
• Follow practice policies, procedures and health and safety guidance.
• Undertake other administrative duties appropriate to the role.

Skills

Excellent communication

Customer service

Organisation & multi-tasking

Teamwork

Data privacy awareness

Education

GCSEs including English and Maths

Tools

EMIS

Job description

Stoneycroft Medical Centre in Grimsby is seeking a full-time Medical Receptionist to join the practice team. You will greet patients, handle calls, book and amend appointments on the clinical system, and process prescription requests with accuracy.

Ideal candidates will have GP practice reception or administration experience, EMIS knowledge, and a valid enhanced DBS check. Right to work in the UK is required.