Patient Services Coordinator (Fertility Clinic)

Care Fertility; Leeds; On-site; GBP 3,400 - 4,700; Part time

Benefits offered by this job

33 days' annual leave

Pension scheme

Life assurance

Retail discounts

Wellbeing hub

Additional employee benefits

Job summary

Care Fertility Leeds is seeking a Patient Services Executive for a 12-month fixed-term contract. You will be the first point of contact for patients, delivering compassionate, expert and seamless support throughout their fertility journey at Seacroft Hospital, Leeds.

Working closely with clinical and admin teams, you will help ensure every patient experience reflects our values of compassion, collaboration and expertise, while maintaining high standards of service and organisation.

Qualifications

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent time management skills and the ability to prioritise and manage multiple tasks.
• Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.

Responsibilities

• Be the first point of contact for patients, ensuring compassionate, expert and seamless support.
• Collaborate with clinical and administrative teams to reflect Care Fertility's values in every patient encounter.
• Deliver professional and efficient service and support throughout the patient journey.

Skills

Patient-facing role

Customer service

Healthcare experience

NHS familiarity

Administrative skills

Time management

Empathy and communication

Job description

Care Fertility Leeds is seeking a Patient Services Executive for a 12-month fixed-term contract. You will be the first point of contact for patients, delivering compassionate, expert and seamless support throughout their fertility journey at Seacroft Hospital, Leeds.

Working closely with clinical and admin teams, you will help ensure every patient experience reflects our values of compassion, collaboration and expertise, while maintaining high standards of service and organisation.