Patient Services Executive

Care Fertility; Leeds; On-site; GBP 3,400 - 4,700; Part time

Benefits offered by this job

33 days' annual leave

Pension scheme

Life assurance

Retail discounts

Wellbeing hub

Additional employee benefits

Job summary

Care Fertility Leeds is seeking a Patient Services Executive for a 12-month fixed-term contract. You will be the first point of contact for patients, delivering compassionate, expert and seamless support throughout their fertility journey at Seacroft Hospital, Leeds.

Working closely with clinical and admin teams, you will help ensure every patient experience reflects our values of compassion, collaboration and expertise, while maintaining high standards of service and organisation.

Qualifications

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent time management skills and the ability to prioritise and manage multiple tasks.
• Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.

Responsibilities

• Be the first point of contact for patients, ensuring compassionate, expert and seamless support.
• Collaborate with clinical and administrative teams to reflect Care Fertility's values in every patient encounter.
• Deliver professional and efficient service and support throughout the patient journey.

Skills

Patient-facing role

Customer service

Healthcare experience

NHS familiarity

Administrative skills

Time management

Empathy and communication

Job description

Patient Services Executive

Care Fertility Leeds

6 hours per week | Saturdays only, 7:30am - 1:30pm

Salary: £25,284.50 per annum FTE | Actual Salary: £4,045.52 per annum

Position available: 1 x Fixed-Term Contract (12 months)

Location: Seacroft Hospital, York Road, Leeds, LS14 6UH

About the Role

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of Compassion, Collaboration and Expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.

We are looking for a Patient Services Executive to join our team at Care Fertility Leeds on a 12-month fixed-term contract. In this vital administration-based role, you will be the first point of contact for our patients, ensuring they receive compassionate, expert and seamless support throughout their fertility journey.

Working closely with both clinical and administrative teams, you will help ensure every patient experience reflects our values while delivering a professional and efficient service.

What We're Looking For

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent time management skills and the ability to prioritise and manage multiple tasks.
• Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.
• A proactive, flexible and supportive approach to work.
• A genuine commitment to delivering exceptional patient care and service.

Why Join Care Fertility

At Care Fertility, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues can grow, develop and make a meaningful difference every day.

We invest in our people and provide opportunities to build rewarding careers while helping patients achieve their dreams of starting or growing a family.

What We Offer

• A supportive and collaborative team environment.
• Ongoing training and development opportunities.
• The opportunity to make a meaningful impact on the lives of patients and families.
• Career development within the UK's leading fertility treatment provider.

Benefits Include

• 33 days' annual leave (including public holidays), pro rata
• Pension scheme
• Life assurance
• Retail discounts
• Wellbeing hub and employee support resources
• Additional employee benefits

About Us

We're Care Fertility, the UK's largest private provider of IVF and fertility treatment.

We draw on the knowledge and expertise of more than 600 dedicated doctors, embryologists, nurses and support colleagues who work together to ensure our patients receive the very best fertility care.

We are leading the future of fertility healthcare, combining innovative science with an exceptional and intuitive digital experience to support patients throughout their journey.

We don't just care, we are Care.