Patient Services Clerk

Scot; Glasgow; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave 27 days + 10 holidays

Training programmes

Season ticket loan

Pension scheme

Job summary

Marie Curie Hospice Glasgow is seeking two Patient Services Clerks to join the Scotland Administration Team. You will provide clerical support to clinical teams across the Inpatient Unit, Outpatient and Day Therapy services, acting as a first point of contact with patients and families.

You will handle admissions, bereavements, stock control, and maintain EMIS records with sensitivity in a busy healthcare environment. Full-time and part-time contracts are available.

Qualifications

• Experience in administrative roles within a healthcare setting.
• Ability to engage with patients and families with empathy and professionalism.
• Proficiency in Microsoft Office and managing digital records.
• Strong organisational skills and ability to prioritise in a fast-paced environment.

Responsibilities

• Updating patient information boards in rooms and managing admissions and bereavements with sensitivity and discretion
• Coordinating stock control and placing orders for clinical equipment and supplies
• Ensure all documentation and onward referrals following a patient’s death are completed promptly, accurately, and with compassion, maintaining sensitivity throughout the process.
• Maintaining accurate patient records using EMIS and scanning documentation

Skills

Administrative experience

Patient empathy

MS Office

Attention to detail

Tools

EMIS

Job description

Join our team at Marie Curie Hospice Glasgow

We have two exciting opportunities for two Patient Services Clerks to join our friendly and dedicated Scotland Administration Team at Marie Curie Hospice Glasgow.

1 x Permanent Full-Time position – 37.5 hours per week 08.30am to 4.30pm Monday to Friday

This is a fantastic time to join our team and take on a varied and rewarding role at the heart of our clinical services. As our Patient Services Clerks, you’ll provide a comprehensive and professional clerical support service to our clinical teams across the Inpatient Unit, Outpatient and Day Therapy services, as well as other clinical areas. You’ll be a key first point of contact, providing essential non-clinical support and coordination to help ensure our clinical services run smoothly and efficiently. From supporting our busy clinical teams to helping create a welcoming and professional experience for those accessing our services, your contribution will really matter.

We’re looking for someone who is flexible, proactive, organised and approachable, with excellent attention to detail and the ability to thrive in a busy healthcare environment. If you’re passionate about providing an excellent administrative service and want a role where your work helps support patients, families and the teams caring for them, we’d love to hear from you.

What you will be doing:

• Updating patient information boards in rooms and managing admissions and bereavements with sensitivity and discretion
• Coordinating stock control and placing orders for clinical equipment and supplies
• Ensure all documentation and onward referrals following a patient’s death are completed promptly, accurately, and with compassion, maintaining sensitivity throughout the process.
• Maintaining accurate patient records using EMIS and scanning documentation

What we’re looking for:

• Experience in administrative roles, with an understanding of clinical support processes
• Confidence in engaging with patients and families, showing empathy and professionalism during sensitive or challenging conversations
• A flexible and enthusiastic team player who can work independently, takes initiative and is committed to their own learning and development.
• Proficiency in Microsoft Office applications, with the ability to manage digital records and documentation efficiently
• Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment

What’s in it for me?

Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £26,696 to £28,988 pro rata please note this salary is based on full-time hours; it will be pro-rated based on the hours advertised for the role.

Contract: Permanant and Part Time contracts available, Full time hours 37.5 hours 08.30am to 4.30am Monday to Friday and Part time hours 21 hours per week 08.30am to 12.45pm

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance – for all employees