Marie Curie Patient Services Clerk - Glasgow Hospice

Marie-Curie; Glasgow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave 27 days + 10 public hols

Life assurance for all employees

Season ticket loan

Pension scheme

Job summary

Marie Curie Hospice Glasgow is seeking two Patient Services Clerks to join the Scotland Administration Team. The roles offer a permanent full-time position (37.5 hours/week) from 08:30 to 16:30, Monday to Friday, delivering clerical support across Inpatient, Outpatient and Day Therapy services.

You will be the first point of contact, handling non-clinical tasks, coordinating admissions and bereavements with sensitivity, and ensuring smooth operation of clinical services.

Qualifications

• Experience in administrative roles, with an understanding of clinical support processes.
• Confidence in engaging with patients and families, showing empathy and professionalism during sensitive conversations.
• Flexible and enthusiastic team player who can work independently and take initiative.
• Proficiency in Microsoft Office applications and ability to manage digital records.

Responsibilities

• Update patient information boards and manage admissions and bereavements with discretion.
• Coordinate stock control and place orders for clinical equipment and supplies.
• Ensure documentation and referrals after a patient’s death are completed promptly and compassionately.
• Maintain accurate patient records using EMIS and scanning documentation.

Skills

Administrative experience

Empathy with patients

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

• Full-time
• Compensation: GBP 26,696 - GBP 28,988 - yearly

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end‑of‑life, through 3 ways:

Growing and transforming our direct care and support

Delivering more practical information and support

Leading in shaping the end‑of‑life experience

Job Description

Join our team at Marie Curie Hospice Glasgow

We have two exciting opportunities for two Patient Services Clerks to join our friendly and dedicated Scotland Administration Team at Marie Curie Hospice Glasgow.

1 x Permanent Full-Time position – 37.5 hours per week 08.30am to 4.30pm Monday to Friday

This is a fantastic time to join our team and take on a varied and rewarding role at the heart of our clinical services. As our Patient Services Clerks, you’ll provide a comprehensive and professional clerical support service to our clinical teams across the Inpatient Unit, Outpatient and Day Therapy services, as well as other clinical areas. You’ll be a key first point of contact, providing essential non‑clinical support and coordination to help ensure our clinical services run smoothly and efficiently. From supporting our busy clinical teams to helping create a welcoming and professional experience for those accessing our services, your contribution will really matter.

We’re looking for someone who is flexible, proactive, organised and approachable, with excellent attention to detail and the ability to thrive in a busy healthcare environment. If you’re passionate about providing an excellent administrative service and want a role where your work helps support patients, families and the teams caring for them, we’d love to hear from you.

What you will be doing:

• Updating patient information boards in rooms and managing admissions and bereavements with sensitivity and discretion
• Coordinating stock control and placing orders for clinical equipment and supplies
• Ensure all documentation and onward referrals following a patient’s death are completed promptly, accurately, and with compassion, maintaining sensitivity throughout the process.
• Maintaining accurate patient records using EMIS and scanning documentation

What we’re looking for:

• Experience in administrative roles, with an understanding of clinical support processes
• Confidence in engaging with patients and families, showing empathy and professionalism during sensitive or challenging conversations
• A flexible and enthusiastic team player who can work independently, takes initiative and is committed to their own learning and development.
• Proficiency in Microsoft Office applications, with the ability to manage digital records and documentation efficiently
• Excellent organisational skills and the ability to prioritise tasks in a fast‑paced environment

Additional Information

What’s in it for me?

Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £26,696 to £28,988 pro rata please note this salary is based on full‑time hours; it will be pro‑rated based on the hours advertised for the role.

Contract: Permanant and Part Time contracts available, Full time hours 37.5 hours 08.30am to 4.30am Monday to Friday and Part time hours 21 hours per week 08.30am to 12.45pm

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit‑Hub Discount Scheme
• Life assurance – for all employees

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].