Patient Services Call Centre Advisor (NHS Benefits)

The Methodist Church in Britain; East Midlands; Vor Ort; GBP 12.000 - 18.000; Teilzeit

Benefits dieser Stelle

NHS Pension Scheme

Generous holiday entitlement

Access to NHS discounts

Employee EAP wellbeing support

Employee discounts

Zusammenfassung

Lister House Surgery is seeking a part-time Call Centre Advisor to join the practice’s Call Centre Team. You will handle inbound calls and emails from patients, carers and clinicians, book appointments on SystmOne, and signpost or escalate urgent issues in line with clinical policies.

The role is 30 hours across five days with a mix of early and late shifts; a DBS check and a full UK driving licence are required, and you may be redeployed as demand changes.

Qualifikationen

• GCSE level education or equivalent.
• GCSE Maths and English at grade C or above.
• At least 1 year experience in customer service or reception.
• Good communication with patients, carers and clinicians.

Aufgaben

• Act as first point of contact for patients, carers and healthcare professionals by phone, email and other channels.
• Identify patient needs, give information, signpost and escalating urgent issues.
• Book patient appointments on SystmOne using free slot search in line with practice policy and clinical protocols.
• Prioritise and process clinical and administrative tasks, routing requests to the right clinician or team.
• Keep accurate patient records on SystmOne in line with confidentiality, data protection and clinical governance.
• Work with clinicians and administrative colleagues to support patient flow and service quality.
• Complete ongoing training and keep up to date with practice policies, SOPs and system changes.
• Give flexible administrative support during busy periods, staff absence and changing demand.

Kenntnisse

Communication skills

Interpersonal skills

Organisational skills

Confidentiality

Ausbildung

GCSE level or equivalent

GCSE Maths & English grade C or above

Tools

SystmOne

MS Office

Jobbeschreibung

Lister House Surgery is seeking a part-time Call Centre Advisor to join the practice’s Call Centre Team. You will handle inbound calls and emails from patients, carers and clinicians, book appointments on SystmOne, and signpost or escalate urgent issues in line with clinical policies.

The role is 30 hours across five days with a mix of early and late shifts; a DBS check and a full UK driving licence are required, and you may be redeployed as demand changes.