Patient Services & Front Desk Coordinator

NHS Jobs; Sheffield; On-site; GBP 18,000 - 24,000; Part time

Job summary

NHS Jobs is seeking a Patient Advisor in the United Kingdom to support the practice team. You will assist patients in person or by phone, direct to the appropriate healthcare professional, and perform clerical duties to keep the practice running smoothly.

The role focuses on welcoming patients, processing requests, and maintaining confidential patient information in line with health and safety policies.

Qualifications

• Clear and courteous communication with patients and staff.
• Ability to handle telephone enquiries and direct to appropriate staff.
• Strong organisational and clerical skills.

Responsibilities

• Maintain and monitor practice appointments and online triage system.
• Support patients with triage and appointment requests.
• Process personal and telephone requests and direct callers to healthcare professionals.
• Handle incoming/outgoing mail and take messages accurately.
• Filing, data entry, and scanning to support clinical staff.
• Order stationery and monitor supplies; assist with maintaining tidy reception areas.
• Assist with confidentiality and data protection policies in handling patient information.
• Provide refreshments and keep reception area clean and clutter-free.

Skills

Communication skills

Administrative skills

Job description

NHS Jobs is seeking a Patient Advisor in the United Kingdom to support the practice team. You will assist patients in person or by phone, direct to the appropriate healthcare professional, and perform clerical duties to keep the practice running smoothly.

The role focuses on welcoming patients, processing requests, and maintaining confidential patient information in line with health and safety policies.