Patient Services & Billing Coordinator

Bupa; London Borough of Wandsworth; Presencial; GBP 16.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Health and wellbeing focus

Family-friendly benefits

Descripción de la vacante

Bupa at Cromwell Hospital London is seeking a part-time administrator to warmly welcome visitors, collect information, handle payments and liaise with accounts and insurers. The role requires flexible ad-hoc shifts, including early mornings and late finishes, with the ability to communicate clearly and manage charges and post responsibilities.

Ideal candidates will have customer service experience, good computer skills, and the ability to stay organized under pressure while supporting diverse

Formación

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Responsabilidades

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation.
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered.
• Additional Stockkeeping and other general duties.

Conocimientos

Customer service

Money handling

Time management

Independence

Stress management

Diversity awareness

Computer literacy

Herramientas

Unknown software

Descripción del empleo

Bupa at Cromwell Hospital London is seeking a part-time administrator to warmly welcome visitors, collect information, handle payments and liaise with accounts and insurers. The role requires flexible ad-hoc shifts, including early mornings and late finishes, with the ability to communicate clearly and manage charges and post responsibilities.

Ideal candidates will have customer service experience, good computer skills, and the ability to stay organized under pressure while supporting diverse