Therapy Department Patient Coordinator (Flexible Hours)

Bupa; Greater London; Híbrido; GBP 17.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Descripción de la vacante

Bupa at Cromwell Hospital London is seeking a Bank Therapy Patient Coordinator to ensure the smooth admin running of the Therapy Department and support clinical staff with non-clinical duties. You will welcome clients, handle enquiries by phone and email, and manage payments and basic financial reconciliation.

The role involves stock maintenance, filing, booking interpreters, and liaising with accounts and insurers.

Formación

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently. Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Responsabilidades

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties

Conocimientos

Money handling

Customer service

Computer skills

Time management

Independence

Stress management

Diversity awareness

Descripción del empleo

Bupa at Cromwell Hospital London is seeking a Bank Therapy Patient Coordinator to ensure the smooth admin running of the Therapy Department and support clinical staff with non-clinical duties. You will welcome clients, handle enquiries by phone and email, and manage payments and basic financial reconciliation.

The role involves stock maintenance, filing, booking interpreters, and liaising with accounts and insurers.