Therapy Admin & Patient Concierge (Flexible Hours)

Bupa; City of Westminster; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Family-friendly benefits

Viva wellbeing programme

Job summary

Bupa is seeking a Bank Therapy Patient Coordinator to ensure smooth administrative operations within the Therapy Department in Westminster. The role involves welcoming clients, handling enquiries by phone and email, processing payments, and reconciling finances with accounts.

You will also manage stock, inform patients about charges, and support clinicians with non-clinical duties. Candidates need strong customer service experience, excellent computer skills, and the ability to work

Qualifications

• Experience handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Responsibilities

• To welcome clients to the department in a warm, courteous manner.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered.
• Additional Stockkeeping and other general duties

Skills

Customer service

Money handling

Computer skills

Time management

Independent working

Stress management

Diversity awareness

Job description

Bupa is seeking a Bank Therapy Patient Coordinator to ensure smooth administrative operations within the Therapy Department in Westminster. The role involves welcoming clients, handling enquiries by phone and email, processing payments, and reconciling finances with accounts.

You will also manage stock, inform patients about charges, and support clinicians with non-clinical duties. Candidates need strong customer service experience, excellent computer skills, and the ability to work