Imaging Patient Services Advisor — Part-Time

New Victoria Hospital; Greater London; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Annual leave 21 days

In-house training

Company pension

Life assurance

Staff restaurant

Travel loan

Private healthcare

Bicycle loan

Retailer discounts

Employee assistance

Job summary

New Victoria Hospital is seeking a highly organised Patient Service Advisor for the Imaging Department. You will be the first point of contact, booking appointments and guiding patients through their imaging journeys with confidence and care.

Join a fast-paced healthcare setting with a focus on exceptional customer service, administration, and teamwork across radiology services such as MRI, CT, Ultrasound, and X-ray.

Qualifications

• Strong administrative and appointment booking experience in a busy setting.
• Excellent verbal and written communication with patients and clinicians.
• Comfortable using multiple computer systems and software daily.
• Attention to detail and ability to multitask in a fast-paced environment.
• Professional, patient-focused and approachable demeanor.

Responsibilities

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations with correct preparation information.
• Handle high volumes of telephone and email enquiries courteously and promptly.
• Register patients on arrival and liaise with clinical teams to support their appointment.
• Provide quotations, process payments and respond to queries from patients and staff.
• Maintain knowledge of Imaging procedures and preparation requirements.
• Support imaging services administration using booking and patient management systems.
• Collaborate with hospital colleagues to uphold high service standards.

Skills

Administrative experience

Appointment booking

Multi-tasking

Communication skills

Detail oriented

Tools

MS Office / multiple systems

Job description

New Victoria Hospital is seeking a highly organised Patient Service Advisor for the Imaging Department. You will be the first point of contact, booking appointments and guiding patients through their imaging journeys with confidence and care.

Join a fast-paced healthcare setting with a focus on exceptional customer service, administration, and teamwork across radiology services such as MRI, CT, Ultrasound, and X-ray.