Patient Services Advisor

Bupa; Greater London; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

25 days + bank holidays

Company pension scheme

Private healthcare

Employee referrals

Gym membership

Cycle to work

Job summary

New Victoria Hospital in Kingston upon Thames, part of the Bupa group, is seeking a Patient Services Advisor to provide a professional hospital and outpatient reception experience. You will manage appointments, registrations and enquiries in person, by phone and via email, ensuring a warm and efficient patient journey.

The role is permanent, 30 hours per week, Monday to Sunday 8am–8pm, with a benefits package including a company pension, private healthcare and staff discounts, plus ongoing

Qualifications

• Adhere to Hospital policies and procedures and relevant legislation including professional bodies.
• Incorporate organisational values: Compassionate, Exceptional, Ethical, Evolving.
• Attend mandatory training identified by the Hospital.
• Develop knowledge and skills through supervision and lifelong learning.

Responsibilities

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face.
• Support the smooth running of outpatient clinics by liaising with consultants and nursing teams.
• Maintain patient records and information in hospital systems.
• Process payments and account queries in line with hospital policies.

Skills

Compassionate

Exceptional

Ethical

Evolving

Teamwork

Communication

Job description

Job Description:Patient Services AdvisorNew Victoria Hospital, Kingston upon Thames, KT2 7EGPermanent (30hrs)Monday - Sunday (8am-8pm)Up to £21,278pa + Fantastic BenefitsHow you'll help us make health happen.You will be responsible for providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants and GPs. Ensuring they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care to provide a service of the highest possible standard. This includes all appropriate and required administration to be undertaken in advance of any customer's arrival. You will be responsible for providing an effective and professional Outpatient Booking service to all. This service will be provided in person and via telephone and electronic communication methods.Key ResponsibilitiesDeliver a professional, friendly and efficient reception service for patients, consultants and visitors.Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.Accurately maintain patient records, insurance details and appointment information using hospital systems.Process payments and account queries in line with hospital policies and procedures.Handle patient queries and concerns sensitively, resolving issues promptly and professionally.Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.Ensure compliance with confidentiality, data protection and hospital operational procedures.Key Skills / Qualifications:Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodiesUnderstand and incorporate the organisational values into daily working practice:CompassionateExceptionalEthicalEvolvingAttend mandatory training as identified by the HospitalDevelop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learningWork as part of a team and collaborate with colleaguesEnsure good communication links are established with all other departments within the hospitalMaintain a high level of security awarenessBenefitsAt New Victoria Hospital, we want to reward our staff for the amazing job that they do.As part of the team, you will have access to a range of benefits for your work and home life.We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.Annual leave entitlement of 25 days + bank holidays increasing with length of serviceIn-house training for all staffCompany pension schemeLife assuranceEmployee Referral SchemeAccess to subsidised staff restaurantInterest free travel loanPrivate healthcare (T&Cs Apply)Bicycle Loan SchemeRetailer discountsEmployee Assistance ProgrammePart of a Globally Trusted Healthcare GroupWhen you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.If you require information regarding this role in an alternative format, please email: [e-mail] Type:Part timeJob Area:AdministrationLocations:New Victoria HospitalReferral programme, Gym membership, Health & wellbeing programme, Private dental insurance, Financial planning services, Company pension, Cycle to work scheme, Free flu jabs, Additional leave, Paid volunteer time, Private medical insurance, Employee mentoring programme