Patient Services Administrator | Flexible NHS Role

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Job summary

Imperial College Healthcare NHS Trust is seeking an administrator to support Theatres, Anaesthetics, Pain Services and Pre-Assessment. You will be the first point of contact for patients, families and visitors, handling appointments, enquiries and records with care.

This busy role supports smooth patient pathways across hospital sites, delivering a welcoming and professional service and contributing to timely care and a positive patient experience.

Qualifications

• Friendly, organised and customer-focused.
• First point of contact for patients, families and visitors.
• Ability to manage appointments, admissions and procedures.
• Maintain accurate patient records with confidentiality.
• Respond to enquiries with empathy and efficiency.

Responsibilities

• Provide a professional and customer-focused service to patients, carers, visitors and colleagues, acting as a key point of contact for the department.
• Coordinate patient appointments, admissions and procedures, ensuring bookings are managed accurately and in line with Trust policies.
• Maintain accurate patient records on Trust systems, ensuring high standards of data quality and confidentiality.
• Respond to telephone, email and face-to-face enquiries, resolving routine issues and escalating concerns where appropriate.
• Manage correspondence, documentation and administrative processes, ensuring tasks are completed accurately and within agreed timescales.
• Liaise with clinical and administrative teams to support the smooth running of services and timely patient care.
• Monitor and track patient pathways, highlighting delays or potential breaches to relevant staff.
• Support the preparation of reports, audits and service performance information as required.
• Maintain office systems, order supplies and undertake general administrative duties to ensure efficient service delivery.
• Provide cross-cover for colleagues during periods of absence and contribute positively to team objectives.
• Participate in training, service improvement activities and other duties appropriate to the role.

Job description

Imperial College Healthcare NHS Trust is seeking an administrator to support Theatres, Anaesthetics, Pain Services and Pre-Assessment. You will be the first point of contact for patients, families and visitors, handling appointments, enquiries and records with care.

This busy role supports smooth patient pathways across hospital sites, delivering a welcoming and professional service and contributing to timely care and a positive patient experience.