Service Support Manager

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS in London is seeking a Service Support Manager to lead Theatres, Anaesthetics, Pain Services and Pre-Assessment admin teams. You will drive service improvements, performance and digital transformation across a major NHS trust to deliver safe, efficient patient care.

Join a proactive team, develop people, and work with clinical and operational colleagues to meet strategic objectives in a fast-paced directorate. Flexible working options available.

Qualifications

• Experience leading administrative teams in a large healthcare setting.
• Track record of delivering service improvements and enabling digital transformation.
• Ability to analyse performance data and translate it into action.

Responsibilities

• Lead and manage the administrative and support teams across Theatres & Anaesthetics.
• Provide day-to-day operational leadership, supporting performance, workforce planning and targets.
• Collaborate with clinical colleagues to implement service improvements.
• Monitor service performance data, producing reports and recommendations.
• Support transformation initiatives and ensure benefits are realised.
• Develop and motivate administrative teams, fostering a positive working environment.
• Oversee recruitment, induction, appraisal, attendance and training processes.
• Identify operational issues and escalate risks to maintain responsive services.
• Build relationships with stakeholders to support patient care and directorate priorities.

Skills

Leadership

Change management

People management

Operational leadership

Performance reporting

Job description

We are looking for an enthusiastic, proactive and people-focused Service Support Manager to join our Theatres, Anaesthetics, Pain Services and Pre-Assessment team. In this pivotal leadership role, you will help shape and deliver high-quality services that support thousands of patients through their surgical journey, while leading a dedicated team of administrative professionals. Working closely with clinical and operational leaders across one of the UK's largest NHS trusts, you will play a key role in ensuring services are safe, efficient and responsive. You will lead service improvement initiatives, drive performance against key operational targets, support digital transformation, and help create an inclusive culture where colleagues feel valued, supported and empowered to succeed. This is an exciting opportunity for an aspiring or established manager who enjoys problem-solving, leading change and developing high-performing teams. The role offers exposure to senior leadership, involvement in strategic projects, and the chance to make a meaningful contribution to patient outcomes across a dynamic and fast-paced directorate. If you are motivated by improving services, developing people and delivering excellent patient care, we would love to hear from you.

• Lead and manage the administrative and support teams across Theatres & Anaesthetics ensuring services are delivered effectively and consistently to a high standard.
• Provide day-to-day operational leadership, supporting service performance, workforce management, resource planning and the delivery of key targets.
• Work collaboratively with clinical and operational colleagues to identify, develop and implement service improvements that enhance patient experience and operational effectiveness.
• Monitor and analyse service performance data, producing reports and recommendations to support informed decision-making and continuous improvement.
• Support the delivery of transformation and improvement initiatives, ensuring changes are implemented successfully and benefits are realised.
• Lead on the development, motivation and wellbeing of administrative teams, fostering a positive, inclusive and high-performing working environment.
• Manage recruitment, induction, appraisal, attendance, performance and training processes in line with Trust policies and procedures.
• Identify and resolve operational issues, escalating risks where appropriate and ensuring services remain responsive to patient and organisational needs.
• Develop strong working relationships with internal and external stakeholders to support the delivery of high-quality patient care and service objectives.
• Contribute to business planning, governance processes, financial management and the achievement of directorate priorities.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.