Patient Services Administrator (Bank)

Nuffield Health; Ipswich; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Ipswich Hospital is seeking a confident Patient Services Administrator to join the bank team on a part-time basis. You will handle enquiries, greet patients, book outpatient appointments, and ensure accurate data on the relevant systems.

You should have strong IT and keyboard skills, be friendly, and capable of managing communications with patients, consultants, GPs and secretaries. Prior healthcare admin experience is an advantage.

Qualifications

• Previous Healthcare Admin experience will be an advantage.

Responsibilities

• Greet patients for appointments and handle enquiries.
• Ensure patient information is correct and logged in the systems.
• Arrange Outpatient appointments and manage consultant clinic sessions.
• Answer phones, handle post and general admin duties.
• Maintain databases and support cross-department administration.

Skills

Customer service

Administrative skills

Communication

Tools

IT systems

Job description

Bank Patient Services Administrator Ipswich Hospital | Customer | Bank | Part time £12.84 per hour

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As an Patient Administrator, you will:

• Work over varied Admin departments
• Handle enquiries from varying service users
• Will be required to greet and attend patients for their appointments.
• Ensure all patient information is correct and logged/updated on the relevant systems
• Deal with enquiries from Patients, Consultants, GPs and Secretaries.
• Arrange Outpatient appointments
• Answering phones, organising post and general admin duties.
• Put your strong IT and keyboard skills to work.
• Maintain databases.
• Manage Consultant clinic sessions as per requests.

Previous Healthcare Admin experience will be an advantage.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• holiday in line with the working time directive
• access to our pension scheme
• discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Ipswich Hospital

Set in over 19 acres of private woodland, Nuffield Health Ipswich Hospital is a haven of tranquility and repose. Only private patients are treated at Nuffield Health Ipswich Hospital, making us the only purely private hospital in East Anglia and the first within the Nuffield Health Hospitals group. We are currently registered with the Care Quality Commission for 60 beds, with areas of specialty in cataract, cosmetic, gynaecology, imaging & radiology, orthopaedics and urology & men's health Ipswich has a CQC (Care Quality Commission) rating of good.

Join Nuffield Health and create the future you want, today.

It starts with you.