Care Co-Ordinator

Epsom Sthelier; Dorking; On-site; GBP 30,000 - 33,000; Part time

Job summary

Surrey Downs Health & Care is recruiting for a part-time role at the Medwyn Centre, Dorking. You will work alongside GPs, district nursing staff and care coordinators to coordinate and navigate patient care within a ‘one team’ approach.

You will take referrals, proactively identify patients who could benefit, and provide practical advice to improve health and wellbeing while supporting carers and families. DBS checks are required for safeguarding vulnerable groups.

Qualifications

• Car Driving Licence is required.
• NVQ Level 3 in adult care or equivalent qualifications or working towards.
• Intermediate IT skills with Outlook, Word, Excel and PowerPoint.

Responsibilities

• Take referrals and identify people who could benefit from care co-ordination.
• Have empathetic conversations with patients and family to understand needs.
• Support patients to understand and navigate health and wellbeing resources.
• Keep accurate records and use GP and other systems in line with governance.

Skills

Person-centred care

Communication skills

IT literacy

Education

Car Driving Licence

NVQ Level 3 in adult care

IT proficiency (Outlook/Word/Excel/PowerPoint)

Job description

Main area Community Services Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 18 hours per week (minimum of 3 days per week) Job ref 343-SDH&C-8330137

Site Medwyn Centre, Floor 2, District Nursing Office Town Dorking Salary £29,812 - £32,715 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 17/11/2026 23:59

Job overview

Surrey Downs Health & Care

This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a ‘one team’ approach providing co-ordination and navigation of care and support to our patients.

Main duties of the job

• Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
• Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs;
• Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
• Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them;
• Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.
• With training support people to develop and implement personalised care and support.

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

• Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
• Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
• Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Please see full description and person spec attached to this vacancy.

Qualifications

• Car Driving Licence
• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Experience

• Significant administrative/ secretarial experience including initiating and maintaining office systems
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information

Knowledge

• Knowledge of health and social care or the voluntary sector

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.