Patient Services Admin - Glasgow Hospital (Reception)

Nuffield Health Guildford Hospital; Glasgow; On-site; GBP 60,000 - 66,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Patient Service Administrator for the reception team. This part-time role involves greeting patients, handling enquiries, booking appointments, and directing customers to the correct areas.

Strong communication and IT skills are essential to provide empathetic and efficient service. Ideal candidates will have reception or healthcare admin experience, and be comfortable with confidential information.

Qualifications

• Experience in reception or front-desk duties in a healthcare or customer-facing setting.
• Excellent communication and interpersonal skills; able to explain information clearly and empathetically.
• Proficient in IT and basic administrative tasks (booking systems, data entry, email/phone etiquette).

Responsibilities

• Answer phone calls and enquiries; book appointments and direct patients.
• Greet patients, guide to waiting areas and relevant departments.
• Manage clinical paperwork, referral forms, and charge sheets.
• Collaborate with colleagues to ensure smooth department operations.
• Maintain accurate records and handle sensitive information discreetly.
• Support team with day-to-day administrative tasks and patient flow.

Skills

Reception

Customer service

IT skills

Communication skills

Keyboard skills

Tools

MS Office

Job description

Nuffield Health Glasgow Hospital is seeking a Patient Service Administrator for the reception team. This part-time role involves greeting patients, handling enquiries, booking appointments, and directing customers to the correct areas.

Strong communication and IT skills are essential to provide empathetic and efficient service. Ideal candidates will have reception or healthcare admin experience, and be comfortable with confidential information.