Patient Services Administrator

Nuffield Health Guildford Hospital; Glasgow; On-site; GBP 60,000 - 66,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Glasgow Hospital is seeking a Patient Service Administrator for the reception team. This part-time role involves greeting patients, handling enquiries, booking appointments, and directing customers to the correct areas.

Strong communication and IT skills are essential to provide empathetic and efficient service. Ideal candidates will have reception or healthcare admin experience, and be comfortable with confidential information.

Qualifications

• Experience in reception or front-desk duties in a healthcare or customer-facing setting.
• Excellent communication and interpersonal skills; able to explain information clearly and empathetically.
• Proficient in IT and basic administrative tasks (booking systems, data entry, email/phone etiquette).

Responsibilities

• Answer phone calls and enquiries; book appointments and direct patients.
• Greet patients, guide to waiting areas and relevant departments.
• Manage clinical paperwork, referral forms, and charge sheets.
• Collaborate with colleagues to ensure smooth department operations.
• Maintain accurate records and handle sensitive information discreetly.
• Support team with day-to-day administrative tasks and patient flow.

Skills

Reception

Customer service

IT skills

Communication skills

Keyboard skills

Tools

MS Office

Job description

Patient Service Administrator - Glasgow Hospital

Reception - Permanent - Part Time - Monday - Sunday Shifts

£25,545 pro rata, per annum depending on experience 15 hours per week Shifts: Monday - Saturday between 6:30am-9:30pm & Sunday 8am-8pm

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you. As a Patient Service Admin at our Glasgow Hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health Glasgow Hospital. Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals. This year, we embarked on phase three of our multi-million pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.