Patient Services Admin – Flexible Hours & Reception

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 21,000 - 26,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an efficient outpatient receptionist to record attendances, cancellations and DNAs, update patient data, and support clinics with timely appointment management.

The role requires strong communication and interpersonal skills, the ability to work on a rotating schedule between 8:30am and 8:00pm, and a commitment to Information Governance policies.

Responsibilities

• Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes
• Advise clinics of patients who are late arriving for their appointments
• Book follow-up appointments
• File documents according to Information Governance policy
• Maintain an uncluttered and tidy reception area
• Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
• Cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD)
• Support the Managers and Supervisors in developing a patient focused service
• Provide non-clinical advice and guidance regarding appointments
• Process patient data and appointments using the Trust EPR

Skills

Communication skills

Interpersonal skills

EPR system

Tools

Trust EPR

Job description

London North West University Healthcare NHS Trust is seeking an efficient outpatient receptionist to record attendances, cancellations and DNAs, update patient data, and support clinics with timely appointment management.

The role requires strong communication and interpersonal skills, the ability to work on a rotating schedule between 8:30am and 8:00pm, and a commitment to Information Governance policies.