Patient Sales Consultant

Tonic Surgery UK; Leicester; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

Uncapped commission

Ongoing training and development

Ambitious team culture

Job summary

Tonic Weight Loss Surgery & Cosmetic Surgery is seeking a driven Sales Consultant to join our fast-growing healthcare business. This role is office-based in Ashby-de-la-Zouch and focuses on turning warm enquiries into consultations and bookings, not cold calling.

You will speak with patients, build rapport, explain options, and guide them toward the next step. You will manage a pipeline, hit targets, and collaborate with clinical and administrative teams to deliver exceptional patient service

Qualifications

• Minimum 2 years' sales or telesales experience.
• Proven track record of achieving sales targets.
• Excellent telephone manner and communication skills.
• Strong objection-handling and closing abilities.
• Ability to build relationships quickly and confidently.
• Self-motivated and driven by results.

Responsibilities

• Handling inbound enquiries via telephone, email, WhatsApp and CRM systems.
• Conducting detailed discussions with prospective patients.
• Building trust and rapport with customers from the first interaction.
• Following up leads professionally and consistently.
• Overcoming objections and helping patients make informed decisions.
• Managing your own pipeline and ensuring no enquiry is left behind.
• Working closely with our clinical and administrative teams.
• Achieving and exceeding monthly sales targets and KPIs.
• Maintaining accurate records within our CRM system.

Skills

Sales experience

Communication skills

CRM experience

Closing skills

Relationship building

Target driven

Tools

CRM software

Job description

Location: Ashby-de-la-Zouch (Office Based)

Salary: Basic Salary + Commission

Hours: Full Time

Join a Fast-Growing Healthcare Business Where Every Enquiry Matters

Tonic Weight Loss Surgery & Cosmetic Surgery is looking for an ambitious, driven and experienced Sales Consultant to join our growing team.

This is not a cold-calling role. You will be speaking with warm enquiries from patients who have already expressed an interest in our services. Your role will be to build rapport, understand their goals, guide them through their options and ultimately help them take the next step in their journey.

We are looking for someone who genuinely enjoys sales, thrives on targets, and understands how to turn enquiries into appointments and appointments into bookings.

What You'll Be Doing

• Handling inbound enquiries via telephone, email, WhatsApp and CRM systems.
• Conducting detailed discussions with prospective patients.
• Building trust and rapport with customers from the first interaction.
• Following up leads professionally and consistently.
• Overcoming objections and helping patients make informed decisions.
• Managing your own pipeline and ensuring no enquiry is left behind.
• Working closely with our clinical and administrative teams.
• Achieving and exceeding monthly sales targets and KPIs.
• Maintaining accurate records within our CRM system.

What We're Looking For

• Minimum 2 years' sales or telesales experience.
• Proven track record of achieving sales targets.
• Excellent telephone manner and communication skills.
• Strong objection-handling and closing abilities.
• Ability to build relationships quickly and confidently.
• Highly organised with excellent attention to detail.
• Self-motivated and driven by results.
• Comfortable working in a fast-paced environment.
• Experience within healthcare, medical, cosmetic, finance or high-value sales.
• Experience using CRM systems.
• Experience managing long sales cycles and follow-up activity.
• Previous experience in consultative sales.

What Success Looks Like

The successful candidate will:

• Consistently convert enquiries into consultations.
• Deliver an exceptional patient experience.
• Take ownership of their performance and results.
• Contribute ideas and improvements to help the sales team grow.

What We Offer

• Basic salary.
• Uncapped commission structure.
• Ongoing training and development where needed
• Supportive and ambitious team culture.
• The opportunity to genuinely change people's lives.

A Final Note

We are not looking for someone who simply answers the phone.

We are looking for someone who is passionate about sales, loves speaking with people, enjoys the challenge of converting enquiries into customers, and takes pride in delivering outstanding service every single day. If you are target-driven, resilient, confident on the telephone and ready for your next challenge, we'd love to hear from you.