Patient Safety Support Officer

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Annual leave

NHS Pension

Eye tests

Gym discount

Bicycle loan

Salary sacrifice car

Wellbeing support

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Patient Safety Support Officer to assist the Corporate Nursing and Integrated Governance Team. The role focuses on robust incident management, learning from events, and supporting the patient safety framework to ensure high quality governance.

The post holder will coordinate incident reporting, assist with serious incident investigations, and provide admin support across the team.

Qualifications

• Communicate with staff, external clients, patients and families, including confidential information.
• Provide accurate administrative support within set timescales at high presentation standards.
• Develop and maintain efficient office systems and filing.

Responsibilities

• Facilitate incident reporting and management processes.
• Support serious incident investigation processes and patient safety learning.
• Provide general patient safety team support and data quality checks.
• Arrange meetings, take minutes, manage room bookings and follow up actions.
• Assist with external reporting to Learn from Patient Safety Events (LFPSE).
• Respond to staff queries, escalate or delegate as appropriate.

Skills

Communication

Administrative support

Data inputting

Meeting organisation

Data quality checking

Training needs

External reporting

Tools

Office IT tools

Email management

Job description

Patient Safety Support Officer - 37.5 - 12 months

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

Role

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

• Facilitating the incident reporting and management process
• Supporting the delivery of serious incident investigation process
• Supporting the wider work of the patient safety team

Main duties of the job

To Communicate with a range of contact’s e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

To Provide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

• Typing documents – letters, meeting notes, reports
• Processing correspondence, messages and emails – including emails from external organisations – ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention
• Data inputting
• Developing and maintaining effective and efficient office systems including electronic filing
• Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes
• Data quality checking
• Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate
• Support with training needs for all staff users
• Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system
• Highlighting potential serious incidents with the Patient Safety Team as required
• System maintenance as required

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values & behaviours

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

• Flexible working
• 27-33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance
• and much more

For further details / informal visits contact:
Name: Catherine Frisby
Job title: Patient Safety Officer
Email address: [e-mail]
Telephone number: 01619224045