Receptionist/Administrator

NHS Jobs; Nottingham; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Radcliffe-on-Trent Health Centre is seeking a Receptionist/Administrator to support the Practice team and project a personable image to patients and visitors. You will handle inquiries in person or by phone, direct patients to the right services, and perform a range of clerical tasks to keep the Practice running smoothly.

The role involves managing appointment systems, processing requests, handling mail, taking messages, filing, data entry, and liaising with other healthcare providers.

Aufgaben

• Monitor the practice appointment system.
• Process personal, telephone and on-line appointment requests and direct callers to the appropriate healthcare professional.
• Process and distribute incoming and outgoing mail.
• Take messages and pass on information to colleagues.
• File and retrieve paperwork as needed.
• Enter and allocate data, and collate information according to practice procedures.
• Initiate contact with patients, team members and associated healthcare agencies.
• Re-stock and tidy consulting rooms and prepare paperwork for clinical use.
• Provide clerical support including data processing, filing and photocopying.
• Open/close the practice premises and maintain security.

Jobbeschreibung

RADCLIFFE-ON-TRENT HEALTH CENTRE JOB DESCRIPTION

JOB TITLE

- RECEPTIONIST/ADMINISTRATOR

REPORTS TO

- ASSISTANT PRATICE MANAGER

HOURS

- As stated in individual Contracts

JOB SUMMARY

The purpose of the role is to Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Monitoring the Practice a ppointments system
• Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
• Re-ordering and monitoring of blood bottles, lab cards etc.
• Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of Practice Mail
• Preparation of lab cards for Phlebotomy
• Assisting in the Recall processes
• Running reports
• Returning temporary resident/immediately necessary forms to HA after they have expired
• Preparation of paperwork for Antenatal clinic
• Dealing with International Normalised Ratio (INR) changes and repeats
• Processing and taking action on Patient Notes (PNs posted on clinical computer system)
• Ordering and processing Cervical Smear bags
• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing and preparation of prescriptions for patients for signature and authorisation by GPs
• Dealing with queries relating to prescriptions

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

EQUALITY AND DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include Participation in an annual individual appraisal & performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY

The post-holder will strive to maintain quality within the Practice, and will Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

COMMUNICATION

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate