Senior Admin Lead

Whittington Maternity Voices Partnership; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Whittington Health is seeking a Senior Admin Lead to supervise patient pathway coordinators and administrative staff, ensuring smooth day-to-day management and a strong patient experience. The post holder will support patients through their clinical pathway to prevent delays and confusion.

They will work closely with managers and medical staff, undertake clerical duties, and contribute to service development while maintaining high standards and compliance with policies.

Qualifications

• Experience in line management and supervising administrative staff.
• Ability to manage referrals data and respond to enquiries.
• Commitment to high-quality patient experience and information access.

Responsibilities

• The post holder will supervise the PPC and administrative staff and oversee day-to-day team performance.
• Oversee ordering and monitoring of stationery and office equipment for the departments.
• Prioritise workload and meet tight deadlines while ensuring effective information dissemination.

Job description

The Senior Admin Lead key role is to supervise and support the PPCs (patient pathway coordinators) and administrative staff within their teams by providing day-to-day management. The post holder will have a responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.

The postholder will ensure that every effort is taken to the improve quality of communication and work proactively to improve access to information and response to enquiries for all patients who use the service. The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this.

The role requires close liaison with other managers and medical staff. The post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate, ensuring the maintenance of basic and essential services are met.

The post holder will ensure the work of the department is carried out to the required high standards and will contribute to the continuous evaluation of systems to improve the service and to.

• The post holder will be responsible for the day-to-day supervision, line management and performance of the PPC and administrative support roles with their teams
• To be responsible for the ordering and monitoring of stationery and office equipment for the departments.
• The team leader should prioritise their individual workload and work to tight deadlines as required.
• To ensure that any information is effectively disseminated throughout the department, directorate or hospital wide, as directed.
• To collate referral data from various services (GP, E-Referrals, and ICE)
• To act as a point of escalation for PPC colleagues and administrative teams.
• To support the administrative team on the reception desk when required.
• To monitor the team email inboxes, ensuring task have been completed.
• Adhere to appropriate health and safety, fire and statutory regulations and all Trust policies relevant to the post.
• To investigate and respond to complaints.
• To attend all departmental meetings and take minutes/actions.
• Undertake any other duties commensurate with the grade as agreed and delegated by your manager.
• To have visibility of consultant leave to ensure sufficient cover is arranged and clinics are cancelled, and patients rebooked for next available appointment.
• To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.

Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.

For further details / informal visits contact: Name: Shirley Quartey- Gyamfi Job title: Deputy Service Manager Telephone number: 02072883992