Patient Pathway Navigator - Autism Spectrum Disorder

Lancashire Teaching Hospitals NHS Foundation Trust; Leyland; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

None

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced administrative/support professional to work within the paediatric ASD pathway. The role focuses on coordinating communications, signposting, and safeguarding, while maintaining relationships with clinicians and families.

The ideal candidate will have experience with autism, handling confidential information, and proficiency with Microsoft Office. NHS experience and knowledge of clinical pathways are desirable.

Qualifications

• Experience working with children, young people, or adults with autism / neurodevelopmental conditions.
• Experience handling sensitive or confidential information.

Responsibilities

• Develop and maintain effective working relationships with clinicians, managers and service users.
• Be the point of contact for signposting enquires and resolving enquires.
• Coordinate access to relevant support channels to support parents/guardians during assessments.
• Liaise with health professionals and services as appropriate.
• Liaise with parents/guardians and other consultants' secretaries.
• Answer incoming calls with good communication and liaise with clinicians when appropriate.
• Provide basic telephone advice and signpost to other sources of support.
• Participate in Team Meetings and audits.
• Coordinate patient questionnaires.
• Prioritise own workload and assist in peer review processes.
• Work within safeguarding children policies and infection control policies.
• Understand and work within governance frameworks.

Skills

Auditing

Microsoft Windows

Microsoft Office

Excel

Education

GCSE English & Maths

Tools

Flex

Tpro

AI dictations

Job description

Detailed job description and main responsibilities

• Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
• Be the point of contact for signposting enquires facilitating communication, responding to correspondence and resolving enquires.
• Coordinate access to relevant support channels to support parents/guardians during their childs assessment
• Liaise with health professionals and services as appropriate.
• Liaise with parents/guardians and other consultants secretaries.
• Answer incoming calls using good communication skills, and appropriate tools and procedures, liaising as appropriate with the clinicians when appropriate
• Provide basic telephone advice and sign-post to other sources of support
• Take an active part in Team Meetings and audits as required.
• Coordinate patient questionnaires.
• Prioritise own workload.
• Assist in the Peer review process
• To work within safeguarding children policies and framework
• To operate within the trysts infection control policies and procedures
• To understand and work within governance frameworks

Person specification

Qualifications & Education

Essential criteria

• English and Maths GCSE (Grade C/grade 4 or above)
• Experience working with children, young people, or adults with autism / neurodevelopmental conditions
• Experience handling sensitive or confidential information

Desirable criteria

• Qualification in health or social care subject

Knowledge and Experience

Essential criteria

• Knowledge of NICE paediatric ASD guidelines
• A good understanding of clinical services within a hospital setting
• Knowledge of patient pathway from referral to discharge

Desirable criteria

• Experience of working with children who have ASD
• Experience of working within the NHS
• Parent/guardian of a child who has ASD

Skills and Abilities

Essential criteria

• Experience of monitoring and auditing process of work
• Sound understanding and operational experience of Microsoft windows, Microsoft office and excel

Desirable criteria

• Understanding of clinical systems i.e Flex, Tpro, AI dictations

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available