Patient Pathway Navigator

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 35,000; Full time

Job summary

North Bristol NHS Trust seeks a Patient Pathway Navigator to enhance patient journey efficiency by validating pathways and supporting clinical operations. Ideal candidates will possess strong communication and organizational skills, with experience in fast-paced environments. This role requires a commitment to patient-centered care as part of the dynamic Orthopaedic team.

Qualifications

• Experience in an administrative role.
• Ability to work under pressure.
• Experience in a busy multi-disciplinary team environment.

Responsibilities

• Track patient pathways on the Orthopaedic waiting list.
• Use clinical systems to manage patient appointments.
• Ensure timely response to patient needs.

Skills

Communication

Organisational Skills

Attention to Detail

Education

GCSE standard or equivalent

Tools

Microsoft Office

Job description

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Job Overview

The Patient Pathway Navigator plays a vital role in ensuring the efficient and timely progression of a patient’s journey. By monitoring and validating each patient’s pathway, the post holder will support clinical and administrative processes to ensure they remain patient-centred and responsive to individual needs.

As part of the wider Orthopaedic team, the Patient Pathway Navigator will collaborate closely with management, administrators, consultants, specialist nurses, and diagnostic teams. They will coordinate with relevant teams to oversee key checkpoints throughout the patient’s pathway, helping to deliver safe, effective, and timely care.

Given the dynamic nature of the healthcare environment, the post holder must be flexible and adaptable, responding to changing demands and priorities to ensure continuity of service. Strong communication skills, experience in collating information, and proficiency in computer systems are essential for success in this role.

Main duties of the job

• Accurate and consistent tracking of patient pathways on the Orthopaedic waiting list to ensure achievement of RTT targets
• Use of various clinical systems to understand where a patient is on their pathway and what the appropriate next steps are
• Daily management of patient tracking list (PTL)
• Updating of clinical systems to reflect progress of patient pathway
• Good understanding of non-admitted (NADM) aspects of a patient's pathway, including first appointments, diagnostics and follow up appointments
• Booking of patient appointments where necessary
• Liaising with colleagues to expedite bookings in line with RTT targets
• Good understanding of admitted (ADM) aspects of a patient's pathway when they have been added to the surgical waiting list
• Proactively escalate issues to the Orthopaedic management and administration teams where delays have been identified, taking responsibility for the early identification of potential breaches
• Contributing to departmental validation processes to ensure the accuracy of the Orthopaedic waiting list
• An excellent understanding of the Bristol, North Somerset, and South Gloucestershire (BNSSG) Access Policy, with confident application to patient pathways
• Assisting the Performance and Operations Manager with data reporting as required
• Assisting with adhoc and general duties as required by the department
• Developing positive relationships with the Orthopaedic management and administration teams to work collaboratively in progressing patient pathways
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

Please see the attached job description for a full overview of the role requirements and main responsibilities.

Person specification

Education/Training/Qualifications

Essential criteria

• Educated to GCSE standard or equivalent
  
  

Work Experience

Essential criteria

• Experience of working in a busy multi-disciplinary team environment
• Experience in an administrative role
• Experience of working under pressure
• Experience of working to fixed deadlines
  
  

Desirable criteria

• Experience of working in the NHS
• Experience of RTT targets and MSK patient pathways
  
  

Knowledge/Skills/Abilities

Essential criteria

• Competent user of Microsoft Office packages
• Excellent verbal and written communication skills
• Excellent organisational and time management skills
• Excellent attention to detail
• Understanding of patient confidentiality, data protection and freedom of information policies as they relate to waiting times.
  
  

Desirable criteria

• Knowledge of the Careflow patient administration system
  
  

Personal Qualities

Essential criteria

• Ability to work autonomously
• Excellent team player
• Enthusiastic and proactive approach to problem solving
• Flexible approach to meet the needs of the service
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.