Patient Navigator

Hawthorn Medical Centre; Warminster; On-site; Full time

Job summary

Hawthorn Medical Centre seeks a Patient Navigator to join their friendly reception team. This role involves assisting patients in accessing services with a courteous approach, requiring strong communication and teamwork skills. The successful candidate will benefit from generous holiday, NHS pension, and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Extra day off for birthday

Employee Assistance Programme

NHS pension

NHS discount

Qualifications

• Experience of administrative and reception work.
• Good IT and communication skills.
• Able to work as part of a team.

Responsibilities

• Assist and direct patients in accessing services.
• Provide courteous, efficient, and effective service.
• Work with autonomy and maintain confidentiality.

Skills

Communication skills

Analytical approach

Teamwork

Sensitivity

Motivation

Good IT skills

Job description

Patient navigator/ Receptionist Vacancy

· Full and part time hours available

· Closing date 29th June 2025

· Rate of pay £12.35 per hour

The Avenue Surgery is seeking an enthusiastic and forward – thinking Patient Navigator to join our like-minded reception team.

The role is practice based and the successful candidate will be responsible to assist and direct our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, providing a ‘her to help’ approach and promoting a ‘can do’ ethos.

The position requires the individual to work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. The individual needs to have the ability to work in a changing environment.

Who we are:

We are a large training practice, providing all aspects of primary care to circa. 18,500 patients, with a Good CQC rating. We have an extremely friendly team which includes specialist nurses, HCAs, visiting paramedics as well as medicines management team and living well specialists to support our elderly population. The teams are all supported by dedicated administration members. We also have close links to our district nurse team.

This is a great opportunity for someone that really wants to have an impact on peoples lives, to join a supportive and committed team.

Benefits:

· 25 days holiday plus bank holidays

· An extra day off to celebrate your birthday

· Employee Assistance Programme

· NHS pension

· NHS discount

Role Requirements:

· Experience of administrative and reception work

· Clear thinking and have an analytical approach

· Able to work as part of a team, to promote a good team spirit

· Able to be sensitive and assertive as appropriate

· Be motivated and able to work independently

· Good IT and communication skills

Download application
New-Patient-Navigator-JD-22.10.24-1.doc