Patient Pathway Coordinator - Stroke

Epsom Sthelier; Epsom; Sur place; GBP 33 000 - 36 000; Plein temps

Résumé du poste

Epsom and St Helier University Hospitals NHS Trust is seeking a motivated administrator to join the Stroke Service team, coordinating and scheduling an expanded programme of work.

You will report to the Service Manager for Stroke, supporting the administration and scheduling for outpatient and inpatient activity, handling queries, and maintaining high standards of patient care and service delivery.

Qualifications

• Good general education with 5 GCSEs at grade C or above (or equivalent) including English
• ECDL
• NVQ level 3 in business administration or customer care (or equivalent)
• Experience using IT/patient administration systems in a healthcare setting
• Strong communication and customer service skills
• Ability to prioritise tasks and work as part of a team

Responsabilités

• Coordinate and schedule outpatient activity for the Stroke Service
• Support administration and clerical duties across inpatient and outpatient settings
• Handle patient, GP and clinician queries with excellent telephone and IT skills
• Ensure smooth patient pathways from referral to treatment and discharge

Connaissances

Communication

Customer service

Prioritisation

Teamwork

Telephone skills

IT proficiency

Formation

GCSEs including English

ECDL

NVQ Level 3 in business administration or customer care

Outils

IT systems

Patient administration

NHS systems

Description du poste

Site Epsom Hospital Town Epsom Salary £33,262 - £36,027 pro rata p.a incl of HCAS Outer Salary period Yearly Closing 18/11/2026 23:59

Job overview

Full Time - 37.50 per week, Permanent

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Main duties of the job

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Service Manager for Stroke you will work closely with the Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Stroke Service as well as support for inpatient activity. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require you to manage and support queries from patients, GPs, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements.

Person specification

Qualifications

• Good general education with 5 GCSEs at grade C or above (or equivalent) including English
• ECDL
• NVQ level 3 in business administration or customer care (or equivalent)

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience working in a similar patient administration role in a hospital/health care setting

Skills

• Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
• Ability to provide a customer focused service
• The ability to prioritise tasks effectively without direct supervision
• Knowledge of dealing with customer complaints and experience of customer care
• Ability to work well in a team setting

Knowledge

• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of of healthcare administrative systems and processes
• Understanding of medical terminology
• Knowledge of confidentiality and data protection principles
• Knowledge of Stroke pathways
• Knowledge of RTT

Personal attributes

• Demonstrates excellent interpersonal, verbal and written communication skills
• Flexible, responsive approach to work
• Willing to take ownership and accountability
• Demonstrates Trust Values

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.