Patient Pathway Coordinator - Renal | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Patient Pathway Coordinator - Renal to provide dedicated administrative and clerical support within the outpatient team. The role leads ERS referrals administration and ensures efficient patient pathways from referral triage to booking, treatment and discharge.

You will work to national RTT targets, keep clinicians satisfied with reliable diary and clinic coordination, and maintain accurate PAS records.

Qualifications

• Experience supporting outpatient pathways and administrative processes.
• Strong administrative and clerical skills with attention to detail.
• Excellent communication and patient-facing service.

Responsibilities

• Coordinate and manage patient pathways, ensuring appointments and RTT targets are met.
• Act as administrative point of contact from referral through to treatment or discharge.
• Schedule and monitor appointments, reschedule cancellations promptly.
• Provide administrative support to consultants, manage diaries and clinic utilisation.
• Maintain accurate patient records on PAS systems with demographic data.
• Ensure clear, timely patient communications and updated information.
• Collaborate with consultants, MDTs and operational teams.
• Provide cross-cover within the administrative team.

Job description

Patient Pathway Coordinator - Renal | Epsom and St Helier University Hospitals NHS Trust

Company: Epsom and St Helier University Hospitals NHS Trust

The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

As part of the outpatient administrative team, the post holder will be the administrative lead and be responsible for all ERS referrals administratively and clerical issues relating to patients’ pathway of care from clinical referral triage to booking, rearranging and tracking referral to treatment &/or discharge.

To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

• Coordinate and manage patient pathways, ensuring patients are scheduled for outpatient appointments, pre-admission clinics, diagnostics, and treatments in line with national waiting time targets and Trust policies.
• Act as a key administrative point of contact, supporting patients from referral through to treatment and/or discharge.
• Schedule and monitor appointments in line with RTT standards, proactively identifying and addressing delays, and ensuring cancellations are promptly rescheduled and recorded.
• Provide comprehensive administrative support to consultants, including the effective management of clinical diaries, timetables, and clinic utilisation.
• Maintain accurate and up-to-date patient records on PAS systems, ensuring all referral, waiting list, and demographic information is recorded correctly.
• Ensure patients receive clear, timely communication regarding appointments, including the preparation and amendment of correspondence and patient information.
• Work collaboratively with consultants, MDTs, and operational teams, attending meetings and contributing to efficient service delivery.
• Provide cross-cover within the administrative team during periods of absence to maintain continuity of service.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

To know more information about the role and responsibilities , please read the Job description and specification attached .

This advert closes on Sunday 25 Oct 2026

Proud member of the Disability Confident employer scheme

Salary: £33,262 - £36,027 per annum Hours: Full-time Location: Carshalton, SM5 1AA Job type: Permanent Posting date: 12 Oct 2026 Closing date: 11 Nov 2026

Patient Pathway Coordinator - Renal | Epsom and St Helier University Hospitals NHS Trust

Company: Epsom and St Helier University Hospitals NHS Trust

Salary: £33,262 - £36,027 per annum Hours: Full-time Location: Carshalton, SM5 1AA Job type: Permanent Posting date: 12 Oct 2026 Closing date: 11 Nov 2026

Summary

The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

As part of the outpatient administrative team, the post holder will be the administrative lead and be responsible for all ERS referrals administratively and clerical issues relating to patients’ pathway of care from clinical referral triage to booking, rearranging and tracking referral to treatment &/or discharge.

To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

• Coordinate and manage patient pathways, ensuring patients are scheduled for outpatient appointments, pre-admission clinics, diagnostics, and treatments in line with national waiting time targets and Trust policies.
• Act as a key administrative point of contact, supporting patients from referral through to treatment and/or discharge.
• Schedule and monitor appointments in line with RTT standards, proactively identifying and addressing delays, and ensuring cancellations are promptly rescheduled and recorded.
• Provide comprehensive administrative support to consultants, including the effective management of clinical diaries, timetables, and clinic utilisation.
• Maintain accurate and up-to-date patient records on PAS systems, ensuring all referral, waiting list, and demographic information is recorded correctly.
• Ensure patients receive clear, timely communication regarding appointments, including the preparation and amendment of correspondence and patient information.
• Work collaboratively with consultants, MDTs, and operational teams, attending meetings and contributing to efficient service delivery.
• Provide cross-cover within the administrative team during periods of absence to maintain continuity of service.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

To know more information about the role and responsibilities , please read the Job description and specification attached .

This advert closes on Sunday 25 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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