Patient Pathway Coordinator (CAT Team 1 ENT,Max Fax & Plastic Surgery)

Royal Berkshire Nhs Foundation Trust; Henley-on-Thames; On-site; GBP 24,000 - 28,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a Band 4 Patient Pathway Coordinator for the ENT, Maxillofacial & Plastic Surgery CAT Team. The role involves supporting the clinical team with a patient-centered admin service, managing clinics, letters and administrative workflows across two sites.

The post is split between the Royal Berkshire Hospital, Reading, and Townlands Hospital, Henley-on-Thames, with a 08:00–18:00, Monday–Friday pattern and a focus on efficient, courteous service delivery.

Responsibilities

• Provide comprehensive administrative support to the Clinical Team and CAT in the delivery of a patient-focused service.
• Handle general admin duties, answer calls from patients, healthcare providers and internal staff, schedule appointments, and process clinic letters.

Job description

Band 4 Patient Pathway Coordinator (CAT Team 1 ENT, Maxillofacial & Plastic Surgery)

This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).

We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the ENT, Maxillofacial & Plastic Surgeryteam.

You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

This is a split-site role providing administrative and pathway coordination support across both the Royal Berkshire Hospital, Reading, and Townlands Hospital, Henley-on-Thames. The post holder works a shift pattern between 08:00 and 18:00, Monday to Friday, ensuring consistent service coverage across both sites.

Main duties of the job

The role will provide comprehensive administrative support to the Clinical Team. You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community."

We areCompassionate in our thoughts, words and actions

We areAspirational and have a true desire to be dynamic and to innovate

We areResourceful and responsible in the way we work and live

We areExcellent in our development, fairness and sharing best practice.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us, we pride ourselves, our staff and services on excellence.

We offer a range of learning and development for all employees may you be clinical or non-clinical.