Patient Pathway Coordinator (CAT 2 Ophthalmology) - 22.5 hours p/w

Transformation Unit; Reading; Ibrido; GBP 28.000 - 31.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working

Annual leave 27 days + bank holidays

Employee Assistance Programme

Cycle to work scheme

On-site nursery

Health service discounts

Descrizione del lavoro

Royal Berkshire NHS Foundation Trust is seeking a Part-time Patient Pathway Coordinator (CAT 2 Ophthalmology) to join the Clinical Administration Team. The 22.5-hour-per-week post is based at Royal Berkshire Hospital, Reading, with pro-rata salary £28,392 - £31,157 per annum.

You will provide specialist admin support to ophthalmology teams, manage outpatient appointments and data, work in a busy environment, and benefit from flexible working and NHS training.

Competenze

• Educated to A-Level or NVQ Level 4 in Business Administration/Customer Care or equivalent experience
• GCSE or equivalent in English and Maths, grades A-C
• Experience using full range of IT systems and patient data systems
• Experience scheduling outpatient appointments and/or admissions
• Experience of working in a healthcare setting and customer care

Mansioni

• Provide specialist admin support to the Ophthalmology teams.
• Confidently work within a team in a fast-paced environment with excellent IT skills.
• Communicate effectively with patients and colleagues at all levels, under pressure.
• Ensure high quality, efficient service and courteous interactions with service users.
• Experience with NHS environments and managing data (electronic and paper-based) is beneficial.

Conoscenze

IT systems

Microsoft Office

Outpatient scheduling

Customer care

Healthcare experience

Formazione

A-Level / NVQ4 in Business Admin/Customer Care

GCSE English and Maths

Strumenti

Microsoft Word

Excel

Patient data systems

Descrizione del lavoro

Main area Clinical Admin (CAT Team 2 - Ophthalmology) Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 22.5 hours per week Job ref 193-8298134PCG

Employer Royal Berkshire NHS Foundation Trust Employer type NHS Site Royal Berkshire Hospital Town Reading Salary £28,392 - £31,157 per annum (pro-rata if part-time) Salary period Yearly Closing 29/11/2026 23:59

Patient Pathway Coordinator (CAT 2 Ophthalmology) - 22.5 hours p/w

NHS AfC: Band 4

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Job overview

Band 4 Patient Pathway Coordinator (CAT 2 Ophthalmology)

This is a part-time post for 22.5 hours per week.

This is an exciting opportunity to join our Clinical Administration Team (CAT 2 Ophthalmology) as a Patient Pathway Coordinator (PPC).

If you are a highly organised and driven individual who is passionate about patient care and embraces change, we have the role for you. In return we can offer you a friendly and supportive team to work with.

As a management team we are keen to support ongoing development and opportunities to help you achieve your goals. Once fully trained we offer hybrid working as well; so working on-site and remotely at home.

The post is based at Royal Berkshire Hospital Reading, where we provide a first-class, efficient, pro-active and patient-focused administrative service.

The successful applicant will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.

For further information, please contact Garnett (Patient Pathway Manager) via [e-mail]

Main duties of the job

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Ophthalmology teams.

You will need to be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper-based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person specification

Qualifications

• Educated to A-Level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C

Experience

• Experience of using full range of IT systems and patient data systems
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working in a multidisciplinary team
• Experience of working in a healthcare setting
• Customer Care experience
• Experience of handling patient complaints

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.