Patient Pathway Co-ordinator

OUH; Oxford; Hybride; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Oxford University Hospitals NHS Foundation Trust is recruiting a Band 4 Patient Pathway Administrator for the Urology service. Based at Churchill Hospital or Horton Hospital, you will support clinicians by booking clinics, scheduling operating theatre lists, and issuing letters to patients and referrers.

We welcome applicants including school leavers or graduates; full training is provided. Note: No sponsorship for this post; prior interviewees are asked not to reapply.

Qualifications

• GCSE or equivalent in English and Maths, grades A-C.
• Good knowledge of patient pathways.
• Understanding of performance targets.
• NVQ4.
• IT qualifications e.g., ECDL.

Responsabilités

• Provide primary administrative support to consultants, clinical staff, and all patients under their care.
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and others.
• Monitor patient pathways and escalate concerns to Management.
• Monitor urgent investigation requests to ensure appropriate processing.
• Assist management to arrange patients for elective access procedures.
• Maintain accurate patient details using Trust systems.

Connaissances

Accurate data entry

Excellent communication

Organisational skills

Team working

Formation

GCSE English and Maths

NVQ4

IT qualifications (ECDL)

GCSE English and Maths, A-C

Outils

EPR/CRS

Microsoft Office (Outlook, Word, Excel)

Description du poste

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk

Job overview

Advert – Band 4 Patient Pathway Administrator – Urology

We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams’ clinic letters are processed and sent out to our patients.

These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

NOTE: No sponsorship available for this post. C andidates who have previously been interviewed for this position are kindly asked not to reapply.

• Provide primary administrative support to consultants, clinical staff, and all patients under their care
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
• Monitor patient pathways and escalates any concerns to Management.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Assist the management team to arrange patients for elective access procedures.
• Maintain accurate and current patient details using the Trust electronic systems.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.
Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathway
information and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador for
customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

Qualifications

• GCSE or equivalent in English and Maths, grades A-C
• Good knowledge of patient pathways
• Understanding of performance targets
• NVQ4
• IT qualifications e.g., ECDL (obtained or working towards)

Experience

• Previous experience within the NHS/public sector
• Understanding of Medical Terminology
• EPR Experience

Personal Skills

• Accurate data entry, typing and checking skills
• Attention to detail with the ability to maintain high standards and quality of work
• Good communication, organisational, planning, and prioritisation skills
• Evidence of team working

Behavioural Skills

• Excellent customer care and communication
• Ability to adapt communication style as required
• Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.
• Evidence of interacting with a wide range of people

Technical Skills

• EPR/ CRS
• Experience of IT Systems, Microsoft Office: Outlook, Word, Excel
• Willingness to develop computer technology skills

Sexual Safety Charter : In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.

Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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