Asst. Patient Pathway Coordinator (CAT 9 Haematology) - 30 hrs p/w

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 26,000 - 27,000; Part time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a Band 3 Assistant Patient Pathway Coordinator (CAT 9 Haematology) for a part-time, 30 hours per week role. The post involves supporting consultants, managing waiting lists, and handling a range of administrative tasks to ensure timely patient care.

This on-site position does not offer visa sponsorship. You will be the main contact for patient pathway administration, with a focus on high-quality service and patient satisfaction in line with

Qualifications

• GCSE or an equivalent qualification in English and Maths.
• Experience of working in Administration.
• Experience of using NHS systems.
• Experience of Managing Patient Appointments.
• Experience Handling Patient Calls.

Responsibilities

• Support consultants within a small team; manage outpatient clinics and waiting lists.
• Handle other administrative tasks related to patients' pathways.
• Coordinate administrative issues for patients' care pathway.

Skills

Customer service

Administration

NHS systems

Appointment management

Call handling

Education

GCSE English & Maths

Tools

NHS systems

Computer literacy

Job description

Asst. Patient Pathway Coordinator (CAT 9 Haematology) - 30 hrs p/w

Band 3 Assistant Patient Pathway Coordinator (CAT 9 Haematology)

This is a part-time post for 30 hours per week.

Note: The Trust does not provide a Visa Sponsorship for this role.

The Clinical Haematology Department is looking for aBand 3 Assistant Patient Pathway Coordinator.

This is a great opportunity to become a key part of a developing team supporting the consultants, providing first-class patient care in line with government treatment-time targets.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

PLEASE NOTE: This is an on-site role and is not suitable for remote working.

Main duties of the job

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work, and ability to work under pressure and meet deadlines when they are set.

The role will involve supporting specific consultants within a small team; this will include managing outpatient clinics, waiting lists as well as other administrative tasks.

To be considered for this post you will need GCSE or an equivalent qualification in English and Maths and be computer literate.

We are looking for staff committed to ensuring the best possible service for our patients with a particular enthusiasm for teamwork.

This is a fantastic opportunity to enhance your skills and experience in a non-clinical role where individual personal development is actively supported.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

• GCSE or an equivalent qualification in English and Maths

Experience

• Experience of working in Administration
• Experience of using NHS systems
• Experience of Managing Patient Appointments
• Experience Handling Patient Calls

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearpro-rata, per annum