Clinical pathway Administrator

Royal Free London NHS Foundation Trust; Botany Bay; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Royal Free London NHS Foundation Trust is seeking a dynamic Clinical Pathway Administrator to support the Ophthalmology department at Chase Farm Hospital. The role requires meticulous attention to detail, patient focus and the ability to work independently within a fast-paced environment.

Responsibilities include scanning patient notes onto the EPR, updating Cerner with patient demographics, managing the admin inbox and coordinating pathway planning with the clinical teams.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organisational skills with meticulous attention to detail.
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic.
• Understanding patient confidentiality.
• Knowledge of Cerner or equivalent system.

Responsibilities

• General administrative duties for the department, including scanning patient notes onto the EPR, photocopying and distribution of mail and triaged referrals.
• Ensure all patient demographics and contact details are kept up to date on Cerner and handle referrals.
• Manage admin shared inbox and ensure correspondence is distributed according to trust guidelines; support the failsafe officer in smooth planning of patient pathways.
• Review Dictate actions to ensure correspondence or test results reach the appropriate clinician or follow-up is booked.

Skills

Communication skills

Organisational skills

Customer care

Patient confidentiality

Cerner knowledge

Education

GCSE English & Maths

Diploma qualification (desirable)

Job description

We are looking for a dynamic and resilient Clinical pathway Administrator to support the delivery of the Ophthalmology situated at Chase Farm Hospital This is a busy and a fast paced role within the Ophthalmology department The incoming post holders will need to have good attention to detail, be patient focus and demonstrate the ability to work independently. The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification Main duties of the job General administrative duties for the department such as scanning of patient notes on to EPR, photocopying and distribution of mail and triaged referrals. Ensure all patient demographics and contact details are kept up to date on Cerner. When accessing patient records ensure computerised tracking systems are used appropriately. Management of admin shared inbox and to ensure correspondence is distributed according to trusts guidelines. Support the failsafe officer, ensuring the smooth and safe planning of patients pathway Routinely process Blueteq funding forms received from the clinical teams cross -site and upload to medisight and Hi-cost portal (blueteq secure). Respond to generalqueries with support from the clinical teams and service managers to ensure accurate information is recorded in a timely manner. Provide reasonable cross-cover for other Clinical Pathway Administrators to ensure a consistent and effective administration service is maintained at all times. Management of Dictate and ensuring any correspondence is sent out to external organisations. Review the actions and instructions generated from Dictate when requested e.g. ensuring that correspondence or test results are sent to a clinician in a different specialty or booking a follow-up.

Education and professional qualifications Essential

• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development

Royal Free shared commitments Essential

• o Demonstrable ability to meet the Trust shared commitments.

Experience Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems, Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision

Skills and aptitudes Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner or equivalent system

Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Personal qualities and attributes Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude with attention to detail

Others Essential

• Reliability - good time keeping

Desirable

• Ability to work flexibly to accommodate peaks and troughs of activity

Person Specification Education and professional qualifications Essential

• English and Maths at GCSE level or equivalent

Person Specification Desirable

• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development

Person Specification Royal Free shared commitments Essential

• o Demonstrable ability to meet the Trust shared commitments.

Person Specification Experience Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems, Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision

Person Specification Skills and aptitudes Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner or equivalent system

Person Specification Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Person Specification Personal qualities and attributes Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude with attention to detail

Person Specification Others Essential

• Reliability - good time keeping

Person Specification Desirable

• Ability to work flexibly to accommodate peaks and troughs of activity

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top