Pathway Coordinator

Transformation Unit; East Midlands; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Coordinator for the Rheumatology team. This is a part-time substantive post, 15 hours per week, with shift hours 8.30am–5.00pm on Mon & Tue.

You will manage elective surgical pathways and ensure RTT standards are met, coordinating with Consultants and clinical staff to optimise patient flow. The role requires experience in NHS admin, strong IT skills, and the ability to work collaboratively across teams.

Qualifications

• Evidence of experience in an administration role / Customer service.
• Experience of working with Lorenzo and e‑RS.
• Experience of working with hospital administration systems.
• Experience of having worked on a busy reception desk.
• Experience of having acted up in a leadership capacity within a team.

Responsibilities

• Proactively manage Rheumatology waiting lists from decision to admit through to treatment.
• Book and manage clinic activity and liaise with Consultants and staff to optimise patient flow.
• Monitor waiting lists, identify patients nearing RTT targets, escalate capacity issues.
• Communicate with patients, families, and clinical teams professionally and sensitively.
• Input data across Trust systems, including Lorenzo and ORMIS.

Skills

Administration experience

Customer service

Lorenzo experience

e‑RS experience

Hospital admin systems

Team leadership

Education

English to O Level/GCSE

Tools

Lorenzo

e‑RS

Hospital admin systems

Job description

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Florence Nightingale Community Hospital Town Derby Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 24/11/2026 23:59 Interview date 08/12/2026

Band 3

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff, you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust are fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An opportunity has arisen to join our Rheumatology Team as a Pathway Coordinator. This is a part-time, 15 hours substantive post.

8.30am - 17.00pm 1 hour's lunch Mon & Tues.

This is a key operational role within the team, supporting the management of elective surgical pathways and ensuring patients receive timely treatment in line with RTT standards.

Main duties of the job

You will be responsible for the proactive management of Rheumatology waiting lists from the point of decision to admit through to treatment. This includes booking and managing clinic activity, and liaising closely with Consultants and clinical staff creating effective patient flow.

The role requires you to monitor waiting lists, identify patients approaching RTT targets, and elevate capacity issues where required. You will use strong communication, negotiation and organisational skills to support clinical prioritisation and optimise theatre list utilisation.

You will act as a key point of contact for patients, families and clinical teams, ensuring queries are handled professionally, sensitively and efficiently. Accurate data input across Trust systems, including Lorenzo and ORMIS, will also form a core part of the role.

This is a busy and demanding position, requiring a flexible and team-focused approach. You will be expected to work collaboratively with colleagues and provide cross-cover across specialities when required to maintain service continuity.

A good understanding of RTT pathways and the Trust Patient Access Policy is advantageous. You should have strong IT skills and experience in a patient-focused administrative role, ideally within the NHS. Knowledge of Lorenzo would be beneficial, although full training will be provided.

Closing date of applications: 24 November 2026

Interview date: 8 December 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

From 22 July 2025, applicants sponsored under Occupation Code 6131 may have restrictions regarding dependants. Applicants are responsible for understanding how the rules apply to their circumstances. The Trust provides no immigration advice.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification

Qualifications

• A good standard of English to O Level/GCSE (A-C grade) or equivalent

Experience and Knowledge

• Evidence of experience in an administration role / Customer service
• Experience of working with Lorenzo and e‑RS
• Experience of working with hospital administration Systems
• Experience of having worked on a busy reception desk
• Experience of having acted up in a leadership capacity within a team

Skills and Ability

• Evidence of having the ability to communicate effectively verbally and in writing

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDB Trust

IMPORTANT INFORMATION

If we receive a high number of applications for this position, we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply early to avoid disappointment.

At UHDB, we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for the role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right to work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to withdraw the post before the closing date to avoid disappointment.

We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can’t help you decide if this opportunity is the right fit for you.