Patient Pathway Coordinator

Transformation Unit; London Borough of Harrow; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Flexible working practices

Wellbeing support (EAP)

Rewards & Recognition platform

Staff Wellbeing Hub

Salary sacrifice schemes

Job summary

The Royal National Orthopaedic Hospital NHS Trust is recruiting a Patient Pathway Coordinator in the Department of SCIC. The role involves coordinating the patient pathway from referral through diagnostics, treatment planning, treatment and follow-up, highlighting delays and ensuring accurate data collection.

It is a 1.0 WTE, Monday to Friday, 8am-5pm position within an esteemed NHS Trust. The successful candidate will support consultants and clinical teams with strong organisational and IT

Qualifications

• Excellent interpersonal and organising skills are essential.
• Proficient IT skills and ability to work with patient data.
• Experience with NHS systems and patient records is advantageous.
• GCSE level education with English and Maths at grade C or above.

Responsibilities

• Coordinate and schedule the patient pathway from referral to first outpatient appointment.
• Support clinicians and clinical teams within the department.
• Ensure accurate data collection and monitor potential delays in the pathway.
• Provide professional administrative services across clinics and timelines.

Skills

Interpersonal skills

Organisational skills

IT skills

Data analysis

Education

GCSE English & Maths

Higher education qualification

Tools

Epic patient electronic health record system

Patient record systems

Job description

Employer Royal National Orthopaedic Hospital NHS Trust Employer type NHS Site RNOH Stanmore Town Stanmore Salary £33,262 - £36,027 per Annum Salary period Yearly Closing 19/11/2026 23:59

Band 4

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

• Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
• Our Research and Innovation Centre works closely with our main academic partner, University College London
• Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
• In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
• Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

• Patients first, always
• Excellence, in all we do
• Trust, honesty and respect, for each other
• Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Visit our Work with us page to learn more about our culture, values and also hear directly from staff in a short video sharing their experiences of working at RNOH

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal National Orthopaedic Hospital NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of SCIC. You will have the unique opportunity to support and gain experience within the Specialist Service.

The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. The main function of the role will be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

This post is 1.0 WTE to cover Monday to Friday and between the hours of 8am-5pm.

Main duties of the job

We are looking for an independent, enthusiastic and well organised person to join our busy team. The role of the Patient Pathway Coordinator is to work closely with clinicians and Patient Pathway Lead to ensure that the care pathway of all patients is effectively managed.

The ideal candidate will have excellent interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.

Working for our organisation

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Detailed job description and main responsibilities

This role will primarily be focussed on supporting the Clinical Team within SCIC.

Duties will include: typing of correspondence, chasing results, cashing up clinics, managing department inbox, fully utilising clinics, recording and validating activity on EPIC, and liaising with internal stakeholders.

Please see attached job description for more information about this role.

Person specification

Communication & Relationship Skills

• Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives). 2
• Able to induct new staff into the department, demonstrating tasks to colleagues.

Knowledge, Training & Experience

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Higher Education qualification (i.e. A Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role
• Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation
• Interpretation and analysis of reports, databases and spread-sheet information.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first‑class service delivery.
• Ability to work under pressure and meet competing demands
• An ability to accurately transcribe complicated/complex and sensitive tapes/notes and type complicated/complex information while subject to frequent interruptions.
• Able to secure the co-operation of colleagues at all level.
• Previous NHS experience, or experience of working in a healthcare setting.
• Data analysis experience.

Analytical & Judgment Skills

• Ability to make decisions in a constantly changing environment using judgement to deal with queries or escape where necessary.
• Able to deal with sensitive information with tact, diplomacy and understanding.
• An ability to provide accurate and appropriate non‑clinical advice and information to others - colleagues, staff at all levels, patients and their families.
• An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately.

Planning & Organisational Skills

• Able to work independently, managing own workload, prioritising tasks and working to deadlines.
• Continually monitor, review and, where appropriate, suggest/implement changes to improve the working practices and systems
• Advanced keyboard skills, and competent use of IT.
• Experience of using a patient record system
• Knowledge of the Epic patient electronic health record system

Responsibility for Equality, Diversity and Inclusion

• Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here.

By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available). TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk