Patient Pathway Coodinator

Royal National Orthopaedic Hospital NHS Trust; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

Royal National Orthopaedic Hospital NHS Trust in London seeks a Patient Pathway Coordinator for the Children Hospital Unit on a 12-month secondment. You will work with clinical and admin teams to move patients through limb reconstruction and bone infection pathways, ensuring timely care.

The role involves tracking referrals against KPIs, escalating delays, and providing secretarial support—booking appointments, typing letters, and monitoring the pathway with precision.

Qualifications

• Excellent communication, gold standard organisation and interpersonal skills are essential.
• Sound understanding of 18 week waiting time targets, rules and procedures, with proactive work to maintain targets.
• Ability to be main point of contact for patient pathway issues and provide administrative support to the Bone Infection team.

Responsibilities

• Be the main point of contact for all patient issues relating to their pathway of care.
• Manage the patient pathway from referral to first outpatient appointment, through diagnostics, treatment planning, treatment and follow-up; highlight delays and ensure data collection.
• Ensure 18 week waiting time targets are understood and pursued to maintain compliance.
• Provide secretarial support including booking appointments, typing clinic letters, and monitoring the pathway with precision.

Skills

Communication

Organisation

Interpersonal skills

Problem-solving

Attention to detail

Data collection

Job description

An exciting opportunity has arisen for a full time band 4 - 12 months secondment as a Patient Pathway Coordinator working within the Children Hospital Unit. The successful candidate will be required to work closely with both the clinical and administration team to ensure patients move seamlessly and safely through the limb recon and bone infection pathway, without delay.

As patient pathway coordinator, you will be responsible for not only tracking patients referred to the service against key performance indicators but also escalating issues in the pathway that may cause a delay to the patients timely treatment.

Furthermore, the successful candidate will be responsible for providing secretarial support to the Bone Infection team and will be responsible for booking appointments, typing clinic letters and monitoring the patient pathway with expert precision.

Excellent communication, gold standard organisation and interpersonal skills are key for this role as there is a need to communicate complex and sensitive information and provide support to both clinical and administrative staff.

This is a busy and dynamic role with a varied and interesting workload and would suit someone that has excelled attention to detail and is confident at problem-solving.

You will be part of a friendly and supportive teamthat contribute every day to the service to ensure our patients receive the very best possible care.

Main duties of the job

• To be the main point of contact for all patients issues relating to their pathway of care.
• To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow‑up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
• To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
• To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro‑musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state‑of‑the‑art inpatient facility.