Pathway Co-Ordinator

University Hospitals of Derby and Burton NHS Foundation Trust; Burton CP; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a proactive Pathway Co-Ordinator to support outpatient services. The role requires strong organisation, effective communication, and the ability to manage multiple tasks in a busy environment.

You will liaise with colleagues, patients and clinical teams to coordinate clinic workflows, chase scans, and ensure timely appointments while maintaining high standards of patient care.

Qualifications

• Experience in an NHS administrative role.
• Experience in a Customer/Patient Care environment.
• Strong organisational/time management skills and ability to multi-task under pressure.
• Excellent communication across written, face-to-face and telephone channels.

Responsibilities

• Dealing with patient queries face to face and by telephone.
• Clinic preparation including chasing patient scans and escalations as needed.
• Booking patient appointments and managing capacity issues.
• Monitoring and actioning emails from the generic inbox.
• Deputise for the team leader when necessary.
• Liaising with consultants, nurses, HCA's and other outpatient staff.
• Following up on missing outcomes from clinic.

Skills

Communication

Time management

IT skills

Customer care

Tools

Meditech

Microsoft Word

Excel

Job description

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.

An opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our team in a Pathway Co-Ordinator role. Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Applicants should have demonstrable experience of working in a busy outpatient environment or have call handling experience.

Job Responsibilities

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff where required
• Following up on any missing outcomes from clinic,

Experience & Knowledge Essential

• Experience of working in a Customer/Patient Care environment
• Demonstrable experience in an NHS administrative role

Desirable

• Confident with Meditech

Communication Essential

• Ability to communicate effectively - Including written,face to face and telephone

Desirable

• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability Essential

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel

Desirable

• Ability to manage day to day workload independently

Person Specification Experience & Knowledge Essential

• Experience of working in a Customer/Patient Care environment
• Demonstrable experience in an NHS administrative role

Desirable

• Confident with Meditech

Communication Essential

• Ability to communicate effectively - Including written,face to face and telephone

Desirable

• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability Essential

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel

Desirable

• Ability to manage day to day workload independently

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.