Patient Pathway Assistant- Cardiology

NHS; Southend-on-Sea; On-site; GBP 25,000; Full time

Job summary

A healthcare provider is looking for an enthusiastic administrator to support the Cardiology department in Southend. The role involves providing comprehensive administrative support, handling patient queries, and maintaining effective communication with clinical staff. Essential qualifications include GCSE in English and Maths, along with prior administrative experience. You'll be working in a friendly team environment and will be expected to ensure efficient operations in managing patient appointments and referrals. This is a fixed-term full-time position.

Qualifications

• Previous administrative experience is essential.
• Good knowledge of Microsoft Word and Excel required.
• Desirable to have experience of working in a public sector/NHS.

Responsibilities

• Provide comprehensive administrative support to the Cardiology service.
• Support with efficient and accurate bookings into clinics.
• Maintain effective communication with clinical and non-clinical staff.

Skills

Good Communication Skills

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Education

GCSE or equivalent in English and Maths

ECDL, Outlook, MS Excel, PowerPoint, Access

Tools

Medway

CED

ICE

Job description

Job summary

The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology department to join our friendly, supportive team.

• Provide a comprehensive administrative support service to the Cardiology service.


• Support with efficient and accurate bookings into appropriate clinics


• Support our test tracking processes


• Maintain effective communication with clinical and non-clinical staff both within the Trust.


• Provide support to ensure full utilisation of all Cardiology clinics


• Provide a high standard of front-line customer care and a lead point of contact for patients regarding complaints and queries always displaying empathy and diplomacy.


• including management of the cardiology referrals within the Cardiology service.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Main duties of the job

You will work along side our cardiology outpatients admin team, and will support in managing the start of patients pathways into the department.

This will include

• Booking appointments


• Communicating with patients


• Undertake any other administrative activities appropriate to this post as by directed by the managerial staff


• To work closely with Cardiology supervisors/managers in order to understand the team priorities on a day to day basis


• Cross covering colleagues in times of annual leave or sickness within the team.


• Process new referrals internally and externally via ERS, printing and distributing in a timely manner


• ECG opinions


• Liaising with secretarial team/ reception team/ diagnostic team.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Details

Date posted: 22 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum (Pro Rata for Part Time)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

390-CTC-BA-2260

Job locations

Southend

Prittlewell Chase

Westcliff, Southend-on-Sea

SS0 0RY

Job description

Are you looking for an exciting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application.

Person Specification

Qualifications

• Essential: GCSE or equivalent in English and Maths


• Desirable: ECDL, Outlook, MS Excel, PowerPoint, Access

Experience

• Essential: Previous administrative experience, Good Knowledge of Microsoft Word and Excel


• Desirable: Experience of working in a public sector/NHS, Knowledge of Medical Terminology, Experience of hospital systems namely Medway; CED; ICE

Skills and Knowledge

• Essential: Good Communication Skills written


• Desirable: Experience with communicating with patients/customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Employer details

Mid and South Essex NHS Foundation Trust

Southend

Prittlewell Chase

Westcliff, Southend-on-Sea

SS0 0RY

https://www.mse.nhs.uk (Opens in a new tab)