Patient Pathway Assistant - Cardiology

VerseOne Group; Leigh on Sea; On-site; GBP 21,000 - 29,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a part-time administrative assistant for the Cardiology diagnostics team. The role supports appointment booking, patient communications and clinic administration in a busy NHS setting.

You will provide front-line care, handle enquiries with empathy, and assist with governance, clerical tasks and patient records while working closely with the Cardiology team.

Qualifications

• GCSE English and Maths.
• ECDL, Outlook, MS Excel, PowerPoint, Access.
• Demonstrable administrative experience.
• Knowledge of NHS/public sector.
• Knowledge of Medical Terminology.
• Experience with hospital systems Medway, CED and ICE.

Responsibilities

• Booking diagnostic test appointments and handling enquiries.
• Answering patient enquiries by telephone and in person.
• Preparing clinic lists and performing administrative tasks with accuracy.
• Delivering frontline customer care and acting as lead contact for complaints.
• Maintaining empathy, diplomacy and patient confidentiality.

Skills

Administrative experience

Microsoft Word

Microsoft Excel

Public sector / NHS experience

Medical terminology knowledge

Education

GCSE English & Maths

Tools

Outlook

PowerPoint

Access

ECDL

Medway

ICE

CED

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Cardiology Grade Band 2 Contract Permanent Hours Part time - 15 hours per week Job ref 390-NR-CTC-SO-1936

Site Southend Town Westcliff-on-Sea Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 28/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology diagnostics department to join our friendly, supportive team.

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.

We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include booking diagnostic test appointments, dealing with patient enquiries over the telephone, preparing clinic lists and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the Cardiology diagnostic team, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

Main duties of the job

You will need the ability to prioritise your own workload, using own judgement to action and elevate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.

You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process ICE referrals internally, printing and filing in a timely manner and support any other administrative task within the diagnostics team.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

• GCSE or equivalent in English and Maths
• ECDL, Outlook, MS Excel, PowerPoint, Access

Experience

• Demonstrable administrative experience
• Good Knowledge of Microsoft word and Excel
• Experience of working in a public sector/NHS
• Knowledge of Medical Terminology
• Experience of hospital systems namely Medway; CED; ICE

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Shannon Morgan Job title Cardiology Operational Manager Email address [e-mail] Telephone number 0300 4436009 Additional information

Jennie Hall - Junior Operational Manager

[e-mail]