Heart Rhythm Admin and Clerical Coordinator (Device Follow Up)

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a proactive administrator to support the implantable cardiac device follow-up service in Liverpool. The role handles admin tasks, patient communications, and service coordination.

The post requires strong organisational skills, attention to detail, and ability to work as part of a team within an NHS environment. Band 3 is offered with a fixed salary and standard NHS benefits.

Qualifications

• PAS and Microsoft Office proficiency.
• Secretarial procedures and administrative practice knowledge.
• Medical terminology familiarity.
• Supervision and delegation of tasks experience.
• Team-based working experience.
• Maintaining confidentiality.

Responsibilities

• Coordinate admin aspects of the device follow up service.
• Arrange extra/urgent appointments and refer to virtual clinic.
• Plan and manage multidisciplinary meetings.
• Provide secretarial and administration support within the directorate.

Skills

Excellent communication

Interpersonal skills

Prioritisation

Reliability

Adaptability

Initiative

Organisation

Time management

Problem solving

Database experience

Education

5 GCSEs including English & Maths

Tools

PAS

Microsoft Office

Job description

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest Hospital Town Liverpool Salary £25,760 - £27,476 per annum Salary period Yearly Closing 29/10/2026 23:59

Heart Rhythm Admin and Clerical Coordinator (Device Follow Up)

NHS AfC: Band 3

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering thebest carefor our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Qualityto deliver the highest quality, safest and best experience for patients and their families by providing reliable care
• Service and Innovationto develop our service portfolio for patients by developing innovative models of care
• Valueto maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
• Workforceto be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
• Stakeholdersto develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

"Excellent, Compassionate and Safe care for every patient, every day"

Job overview

This is an exciting opportunity for the successful candidate to develop administration support for our team of cardiac physiologists delivering the implantable cardiac device follow up services.

We are seeking a dynamic motivated individual to coordinate all admin aspects of thedevice follow up service, supporting patients with home monitors, reviewing messages, triaging, and signposting any urgent messages to the relevant cardiac physiologist.

Main duties of the job

The postholder will arrange any extra/ urgent appointments as required and refer patients to the Cardiologist virtual device support clinic. They will also be responsible for planning and managing of multidisciplinary meetings.

The successful candidate will be actively encouraged to assist with service development and proactively highlight any shortcomings and/or potential problems. LHCH embraces innovative working, and efficient solutions will be embraced. They will carry out secretarial and administration duties within the directorate when required

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Detailed job description and main responsibilities

See full job description attached containing all relevant duties and responsibilities.

Person spec also attached detailing minimum essential criteria

Person specification

Qualifications and Education

• 5 GCSE’s or equivalent, Grade C or above. Must include English and Maths

Knowledge and Experience

• PAS
• Microsoft Office
• Conversant with secretarial procedures /administrative practice
• Medical terminology
• Supervision/ delegation of tasks
• Working in a team
• Maintaining confidentiality

Skills & Abilities

• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Sensitive and caring
• Able to work on own initiative
• Excellent organisational and time management skills
• Problem solving
• Experience working with databases

Values & Behaviours

• Flexible
• Positive approach to work
• Professional attitude to work, diplomatic and calm under pressure
• Ability to work flexibly and adapt to changes in work circumstances
• Reliable and self - motivated
• Able to work on own initiative and as part of a team
• Thoroughness and attention to detail
• Effective organisational, prioritising and time management skills
• Demonstrate a proactive approach to work
• Strong interpersonal skills, concise verbal and written communication skills

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.

Flexible Working applications will be considered in line the Trusts flexible working policies.

The Trust is a no-smoking site.

Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.

Our statement on modern slavery

We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain.

The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust’s supply chains and its partners to assess risk exposure and management on modern slavery.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Susan Hughes Job title Lead cardiac physiologist CRM (follow up Email address [e-mail] Telephone number 01516001714