Patient Pathway Assistant - Cardiology

VerseOne Group; Southend-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Patient Pathway Assistant - Cardiology to deliver comprehensive administrative support within the Cardiology diagnostics team. You will handle phone enquiries, book appointments, and maintain clinic lists with accuracy, empathy and diplomacy.

This role focuses on frontline patient care, effective communication, and adherence to governance while supporting a busy NHS department in a collaborative team environment.

Qualifications

• GCSE or equivalent in English and Maths.
• ECDL, Outlook, MS Excel, PowerPoint, Access.

Responsibilities

• Book diagnostic test appointments with attention to clinical guidance.
• Answer patient enquiries by telephone with empathy.
• Prepare clinic lists and maintain accurate administrative records.
• Provide front line customer care and act as a contact for complaints.
• Support the Cardiology diagnostics team with routine tasks.

Skills

Multitasking

Communications

Clerical experience

Organisational skills

Education

GCSE English & Maths

ECDL certificate

Tools

Outlook

MS Excel

PowerPoint

Access

Job description

Mid and South Essex NHS Foundation Trust

Patient Pathway Assistant - Cardiology

The closing date is 28 October 2026

The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology diagnostics department to join our friendly, supportive team.

Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.

We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include booking diagnostic test appointments, dealing with patient enquiries over the telephone, preparing clinic lists and administrative tasks where accuracy is essential.

Your role will be to deliver comprehensive administrative support to the Cardiology diagnostic team, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

Main duties of the job

You will need the ability to prioritise your own workload, using own judgement to action and escape as appropriate email/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.

You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process ICE referrals internally, printing and filing in a timely manner and support any other administrative task within the diagnostics team.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

• GCSE or equivalent in English and Maths
• ECDL, Outlook, MS Excel, PowerPoint, Access

Experience

• Demonstrable administrative experience
• Good Knowledge of Microsoft word and Excel
• Experience of working in a public sector/NHS
• Knowledge of Medical Terminology
• Experience of hospital systems namely Medway; CED; ICE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid and South Essex NHS Foundation Trust

£25,272 a yearPer Annum (Pro Rata for Part Time)