(**) Ward administrator/housekeeper

VerseOne Group; Southend-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Ward Administrator/Housekeeper to support meal service delivery, ensuring dietary needs are communicated and discharge cleaning is completed to standard. You will check oxygen and suction units, manage linen stock, and report any faulty equipment to the trust helpdesk.

You will assist the nursing team, support Cardiac/Medical Day Stay reception duties when needed, answer calls, inform patients of collection times, and help with general ward

Qualifications

• GCSE English and Maths or equivalent required.
• Driving licence required.
• Experience in a public-facing role preferred.
• Experience in hospital setting is beneficial.
• Good communication and organisational skills essential.

Responsibilities

• Support meal service delivery to patients and communicate dietary requirements.
• Oversee discharge cleaning of patient spaces and maintain cleanliness standards.
• Check oxygen and suction units daily; ensure items are single-use and in good working order.
• Report faulty or defective equipment to the trust helpdesk.
• Assist with Cardiac and Medical Day Stay receptionist duties when required.
• Take phone calls and direct queries to appropriate staff; prepare admission notes.

Skills

Communication skills

Organisational skills

Public facing experience

Education

GCSE English and Maths

Driving licence

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Site Southend Town Southend Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 21/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We have an exciting opportunity for you to join us here at Mid and south Essex Foundation Trust as our Ward administrator/housekeeper.

You will support the provision of the meal service, ensuring meals are delivered to patients in a timely manner; ensuring special dietary requirements are communicated.

Undertake discharge cleaning of the patient’s bed space, chairs, lockers, cardiac monitoring equipment on all patients discharge

To oversee the standard of cleaning service provided by the hospital contracted domestic, reporting problems to the Ward Manager or senior nurse in charge.

Ensure that all oxygen and suction units by each bed are checked on a daily basis, are single use, clean, tidy and in good working order.

Ensure the correct level of stock for linen is available. Ensure clean utility/clinical store is kept tidy and restocked.

Ensure faulty/broken/defective equipment is reported to the trust helpdesk or appropriate person or team.

Ensure clinical areas are cleaned and tidied in partnership with the ward domestic. Deliver to the onsite laboratory blood and microbiology samples

Respond to patient queries, escalating clinical questions to nursing staff.

Main duties of the job

Assist the nursing team to maintain safety of the environment, for example checking emergency buzzers are working, liasing with the medical equipment library to repair any defective medical equipment, checking oxygen supplies are sufficient and in date and maintaining stock supplies of medical consumables.

You will supporting the Ward Administrator with Cardiac and Medical Day Stay receptionist duties and undertaking the role in their absence this includes :

Take telephone calls and refer to appropriate personnel.

Respond to queries from GP's patients, their relatives and ensure they are informed of patient’s accurate collection time.

Prepare notes for all procedures prior to admission ensuring pathways are present.

Admit and discharge patients as per Medway pathway. Attendance at relevant meetings including Ward clerk meetings. Take minutes at relevant meetings for Ward Manager.

Support ward managers with general administrative tasks, for example typing and sending letters.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. – for some roles – i.e. roles for band 2 to 4, inclusive.

Person specification

Qualifications

• GCSE level English and Mathematics or equivilant
• Driving licence

Knowledge and Experience

• Previous experience of working in a Public facing role
• Previous experience of working in an hospital role

Communication Skills

• Proven communication skills
• Proven organisational skills
• Knowledgeable of patient IT systems

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.