(**) Receptionist/Administrative Assistant Ophthalmology

VerseOne Group; Southend-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme

Great team environment

Job summary

Mid and South Essex NHS Foundation Trust is recruiting a Receptionist/Administrative Assistant Ophthalmology. Based across Orsett Hospital and Southend Hospital, with occasional visits to other sites.

The role sits in the Ophthalmology administration team with a supportive NHS environment and a generous holiday allowance, a solid pension, and opportunities to develop. The successful candidate will handle enquiries, book appointments via EPR, maintain patient records, and ensure data accuracy for

Qualifications

• Good understanding of EPR/ERS
• Understanding of 18week RTT legislation – NHS experience

Responsibilities

• Answering telephone and face to face queries
• Booking new and follow up appointment using EPR
• Recording clinic outcomes
• Filing and scanning duties
• Review all patient demographics when speaking to them, to ensure EPR is up to date
• Ensuring the patients up to date contact numbers, address and GP details are to date
• To ensure all post is sent out in a timely fashion

Skills

EPR/ERS familiarity

Keyboard skills

Basic computer skills

Education

GCSE English & Maths

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

(**) Receptionist/Administrative Assistant Ophthalmology

Band 2

Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 390-NR-SUR-SO-8932

Site Southend Town Southend Salary £25,272 Per Annum Pro Rata for Part Time Salary period Yearly Closing 19/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We have an exciting opportunity for anyone looking for a role in administration in the NHS.

This role is based over the Ophthalmology Department across the MSE.

The role is based within the administrative team and MSE based this would predominately be over 2 sites Orsett Hospital and Southend Hospital, with the occasional visits to Tylers Ride, South Woodham Ferrers and Broomfield Hospital.

There may be times that this role is cross sight covering. The role comes with some great benefits including, a very generous holiday allowance, a brilliant pension and the opportunity to work with some great people.

You need to have a can do attitude, a great deal of enthusiasm, be a good communicator and most importantly be prepared to learn. Good keyboard skills and some basic computer skills will also be required.

This role may close early due to number of applicants.

No VISA sponsorship available for this role.

Main duties of the job

Answering telephone and face to face queries.

Booking new and follow up appointment using EPR.

Recording clinic outcomes.

Filing and scanning duties.

Review all patient demographics when speaking to them, to ensure EPR is up to date.

Ensuring the patients up to date contact numbers, address and GP details are to date.

To ensure all post is sent out in a timely fashion.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role.

Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires

Knowledge and Experience

• Good understanding of EPR/ERS
• Understanding of 18week RTT legislation - NHS experience

Qualifications

• Educated to GCSE level of equivalent
• English and Maths qualifications

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.